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New Member

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2 Messages

Monday, August 8th, 2022 2:38 AM

programming remote

I received a new remote; however, after installing batteries, the remote does not turn on the TV.  I pressed "ON" - nothing.  I pressed "Menu" - nothing.  My TV is an "GElement".  How do I program my remote to an G-ELement TV

ACE - Expert

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20.5K Messages

2 years ago

The remote will not be preprogrammed for you TV. They have no idea what TV you have when they send you a replacment.

Remote Control Code Lookup

New Member

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2 Messages

2 years ago

I can't turn on the power with the remote in order to enter the code.

ACE - Expert

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20.5K Messages

2 years ago

Press the power button on the TV set itself or use the remote the TV came with.

The TV doesn't need to be on for this anyway. You are programming the code into the remote, not the TV.

Community Support

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19.9K Messages

2 years ago

Hello @vandavk54, thank you for bringing this to our attention.

We know the importance of having your remote working properly. In this case since this is the first time using the new DIRECTV remote, the TV must be turned ON using the TV's control, and then you'll be able to pair the new one with the TV.. 

More information to program your new remote, can be found here.

Please let us know how it goes. We'll be here for you. 

Catalina, DIRECTV Community Specialist


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