New Member
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2 Messages
Programming Sony Sound bar.
My TV and sound bar were properly connected. One day, when I turned the TV on, I got a notice to program the Genie remote. I paired the Samsung TV, but when I went to program the Sony sound bar, the model (SACT-260) isn't listed. I tried all of the codes that start with SACT, but none work. I tried going through all the codes - there are 85 for Sony - one at a time without success until I got tp code 41 when I got an error message that there was a problem receiving the code. It asks to TRY AGAIN or CANCEL. I selected TRY AGAIN a dozen times, but it didn't work.
The sound bar comes on when I power on the TV, but I can't adjust the volume. When I press POWER OFF on the remote, the TV won't turn off and I have to use the TV remote to power down. I have to use all three remotes to operate the system. Is it possibly a problem with the remote itself?
DIRECTVhelp
Community Support
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254.6K Messages
2 years ago
Hello. Thanks for contacting DIRECTV. We want you to enjoy our service with all the features, and a multifunctional remote is one of these. Please check this link for all the information to know how to properly set up the Genie Remote with all the necessary devices. https://www.directv.com/support/satellite/article/KM1082377 However, please check your DM to give us more details and assist you in paring the remote. Jordanesco, DIRECTV Community Specialist.
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bcburbridge
New Member
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2 Messages
2 years ago
Thank you for your response, but the link you provided doesn't include anything I haven't already done. Everything was connected, programmed, and running correctly until I got the notice that I had to reprogram the remote. I've successfully set up this and four other TV's with no problem, and I've replaced remotes that were malfunctioning several times before. I don't recall our sound bar not being listed these other times. Still trying to find the "DM" section.
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shannon02
ACE - Expert
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20.8K Messages
2 years ago
There is a box with lines in it at the top of this page, that is the DM at least with Firefox.
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WilliamStotts
1 Message
6 months ago
I have the same problem with my Sony Bravia television and my Sony sound bar model SA – G 700 not showing in either list. The TV seems to work OK with the one at it automatically selected but I can’t get the sound bar to work. on a sidenote, it was working great sound bar and television I had a problem with the DIRECTV and they made me reset everything and then I was unable to get everything working again. That was about a year ago.
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msimoneau
Tutor
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9 Messages
3 months ago
I have the same issue as WilliamStotts except my soundbar is model HT-S350 and not shown in list. Can you please update the list to include more Sony Soundbar models???
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