New Member
•
1 Message
Programming subscribed to in package shows Error code 721
I have been unable to get channels that are part of the package that I pay for since becoming a customer approximately 3 weeks ago. I have received a bill - yet to enjoy the programming that I pay for. I receive only basic channels and all others show error code 721. I have spent a few hours on the phone trying to remedy this issue to no avail. I work and unable to trouble shot as they pass me from one representative to another without resolving the issue.
Where do I get help?
goldw1800
ACE - Professor
•
2K Messages
5 years ago
721
Service Isn't Authorized
CS needs to authorize. Can also indicate a
blackout condition (sports programming)
You will have to Stay on the phone until you can get to right person. or use the link below to see if you can get additional help
Contacts | AT&T
0
0
Juniper
ACE - Expert
•
23.4K Messages
5 years ago
What package do you have?
What channels are you getting the error on?
Models of boxes?
What channels are you getting that you are calling "basic channels"? (basic means different things to different people and so not a DirecTV category term).
0
0