Teacher
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91 Messages
Purchased Movie Not Listed
I purchased a movie some time ago and now it isn't listed either in 'All Recirdings' or in 'Purchases'
Any ideas?
James
Teacher
•
91 Messages
I purchased a movie some time ago and now it isn't listed either in 'All Recirdings' or in 'Purchases'
Any ideas?
James
DIRECTVhelp
Community Support
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255K Messages
1 year ago
Hi. Jamesj1. There was a known issue in which customers who purchased select movies were unable to view the movie again after their initial viewing or in recording. This technical issue was fixed. Are you still experiencing this issue? Carryl, DIRECTV Community Specialist
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jamesj1
Teacher
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91 Messages
1 year ago
Yes I'm still experiencing this.
The movie (How the West Was Won) shows up on directv android app and on my pc.
On my pc it says I purchased it on 8/3/2022.
Just makes me wonder how many more movies are missing.
I keep track of my purchases in a database on my pc.
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DIRECTVhelp
Community Support
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255K Messages
1 year ago
Thanks for sharing that information. I sent you a private message to further assist you with this issue. Carryl, DIRECTV Community Specialist
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jamesj1
Teacher
•
91 Messages
1 year ago
For some reason ''How the West was Won' reappeared in my purchase list.
Unfortunately, two other movies have disappeared. 'Once Upon a Time in America and 'Plymouth Adventure.'
I just watched Plymouth Adventure two days ago.
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DIRECTVhelp
Community Support
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255K Messages
1 year ago
You can access your purchases as long as you remain a DIRECTV customer. Have you tried restarting your receiver or uninstalling and reinstalling the app? You can visit https://www.directv.com/support/article/000093679 for the steps. Please check your private message. I sent you one. Carryl, DIRECTV Community Specialist
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