Contributor
Quick Tunes Icons
The Quick Tunes Icons have disappeared. I have refreshed and re-booted the receiver but this did not fix the problem. Any suggestions?
Contributor
The Quick Tunes Icons have disappeared. I have refreshed and re-booted the receiver but this did not fix the problem. Any suggestions?
DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hi @BRL5RV,
We will be happy to help.
First, lets try unplug the receiver from the wall outlet for 15 seconds and plug it back in.
Hope this helps!
If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!
Lafayette, AT&T Community Specialist
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BRL5RV
Contributor
6 years ago
Thanks
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sandblaster
ACE - Expert
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2K Messages
6 years ago
They are gone on my DVR’s also. Seems I remember this happening once before but don’t remember what I did to get them back. I rarely use the quick tune.
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DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hello @BRL5RV,
To fully assist with this situation further, we will need to look over your account in more detail.
I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.
I look forward to your response and the opportunity to help you!
Charles, AT&T Community Specialist
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BRL5RV
Contributor
6 years ago
Hi, There are not any PM in my inbox. Please try again.
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litzdog911
ACE - Sage
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46.4K Messages
6 years ago
Their private message won't help. This is a bug in the latest Genie software update. It's happened before. Those logos will likely be back with a future update.
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