Contributor
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6 Messages
Receiver problems
My receiver is stuck on Channel 100. i cannot change the channel. i can turn the tv on and off and raise and lower the volume so i know the remote is working. replaced the batteries anyway no correction. tried Mute + enter suggestion screen never changed. have called twice about this and all i got was generic requests about taking pictures with my phone and sending them. i just want it fixed. i am just abiut ready to cancel my subscription and go with a competitor.
detuch254
ACE - New Member
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5.2K Messages
3 years ago
Try a red button reset on the receiver. (Side by the access card for HR54 series or front where it says ‘PUSH’ on the right side). Also, what’s the receiver model and remote model? Was it set for RF or IR mode? If it has front panel buttons try seeing if they work to operate the receiver.
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fmjcws
Contributor
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6 Messages
3 years ago
HR54-200 receiver, RC73 remote. No buttons other than power button. Have red button reset numerous times in the last 3 days. I have 2 genies that are working fine in other rooms. Just the TV hooked to the receiver is acting up. If I cant access the receiver how do I determine RF or IR and what should it be thank you
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fmjcws
Contributor
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6 Messages
3 years ago
So you suggest I should contact support again after 2 previous attempts
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DIRECTVhelp
Community Support
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255.6K Messages
3 years ago
Hello @fmjcws, our team is ready to work on a fix.
Have you tried resetting your remote control? If not, here is the best place to start, keep us posted on how it goes.
Alejandro, DIRECTV Community Specialist
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fmjcws
Contributor
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6 Messages
3 years ago
I have had it. Roughly 500.00 a year for phone and satellite and cant get adequate solutions. Can even get internet. I am now shopping for competitive vendors
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fmjcws
Contributor
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6 Messages
3 years ago
Correction 5000,00 a year
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nabukl
ACE - Professor
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2.4K Messages
3 years ago
Press and hold mute and enter, not select but ENTER until you get a message that your remote is now setup for RF. Enter is under the number 9
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
@fmjcws
You can use your phone to control the receiver if it’s connected to the Internet. Just go
to the DIRECTV app and choose Remote Control. From there, go to Menu, Settings, Remote Setup, IR/RF setup, and see if it’s set for IR or RF Mode currently. If RF reset to IR and follow the instructions on-screen to program the RC73.
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DIRECTVhelp
Community Support
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255.6K Messages
3 years ago
@fmjcws, We want to make this your last stop on this matter, let's start working on it.
Let's meet in a Directv Message to take a close look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Alejandro, DIRECTV Community Specialist
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