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Kay-en's profile
Kay-en
#1 Star!

Contributor

Wednesday, April 1st, 2020 8:29 PM

Receiver stuck on "Running Receiver Self Check"

We have been experiencing DTV issues for a bit & rebooting the receiver has normally cleared the problem. Now the receiver is stuck on Running Receiver Self Check. All Troubleshooting has failed to correct the issue. How do we get a replacement receiver?

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Updated 

5 years ago

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shannon02

ACE - Expert

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20.6K Messages

5 years ago

You have to call. There are long hold times.

(edited)

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Kay-en

Contributor

I called ATT DTV on Friday 4/3 and got thru after a few hours (not too bad considering the current situation). I reached a very professional and patient rep who, after having me troubleshoot, arranged to have a replacement receiver sent out. Today, Monday 4/6 the shipment was received!

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5 years ago

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