Remote Menu can't access Settings
We have DirecTV Whole Home set up, with four TV's. The Remotes on two of them fully integrated with the Genie and TV's. But two of the remotes will not get past "recordings" on the menu, and we're unable to access Settings to program the remotes to control the TV's. One is a brand new TCL Rocu TV and the other one is a Samsung smart TV. I've read everything I could find to read on programming the remotes and nothing has worked. They will not get past the "Recordings" in the menu, so we can't access the settings. Any help anyone can give in fixing the two remotes will be helpful. Right now, we have to use two clickers.. one to turn on the TV's and adjust the sound and another one to change DirecTV channels.