Tutor
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4 Messages
Report Diagnostic code displayed below. (AR/3004)
There is a problem with your DIRECTV account. Please ensure you have Internet access and Try Again, if this problem persists restart the app or call Customer Service at 1-800-531-5000 and report the diagnostic code displayed below. (AR/3004)
I get this error message every few days. I have not found any resolution. My personal resolution is to remove the app from my device (ipod touch) and from my itunes. Re-download the app and resync. I'm not sure what I can do to prevent it but it has become more and more frustrating. I never received this message prior to the APP update but now receive it every few days.
dcd
Expert
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20.7K Messages
13 years ago
Did you call and report the code?
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jeffk72
Tutor
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4 Messages
13 years ago
Yes it's a known issue and they have no idea why the ipod/iphones are falling out of authentication with the device. Some things they said to look for include:
an apostrophe in your device's name: Jeff's iPod
if you're using airplane mode
trying to download VOD, PPV, or OTA content
As it stands the recommendation is to remove the app for the device. Delete the app from iTunes, re-download it and start the process over from scratch.
One additional thing I learned and something they are now telling their customers, do NOT under any circumstances go to Directv.com and change your password. EXAMPLE:
Username: Jeff@speed.net
Password: Redred
"oh no i'm getting an authentication error". Change passwor:
Username: Jeff@speed.net
Password: BlueBlue
You will never get on that device with BlueBlue, the Nomad will be Redred forever.
So, don't change your password to "fix" this.
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rnstechnik
Contributor
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2 Messages
13 years ago
Thank you.
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