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New Member

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2 Messages

Mon, Jun 14, 2021 5:21 PM

Returning DirecTV Equipment

I am getting page not found for:    www.directv.com/recycle    So how does one get a label to return the equipment?

Accepted Solution

Official Solution

shannon02

ACE - Expert

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17.1K Messages

1 year ago

The HR54, C61K and C51 are returnable so take them to a UPS/FedEx store to scan them in and keep the receipt unless you are more then 10 miles away from one then you have to call DTV for a return box(es) to take them to the post office.

shannon02

ACE - Expert

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17.1K Messages

1 year ago

You don't, DTV has never sent just a label they send a return box to take to the post office if you are more then 10 miles from a UPS/FedEx store that can scan them in and give you a receipt provided they are returnable. So what are the model numbers?

New Member

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2 Messages

1 year ago

  • 5268AC FXN
  • DCAU1R0-01
  • C61K-700
  • C51-100
  • HR54-500

New Member

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1 Message

1 year ago

I need to return my equipment. I was on a 6.77 request for delaying my service. I am having a home built. I am living in a room. I have NO tv. I haven't had a TV for a year. I got my first bill it is 139.00 for service. I even have cinemax and another pay channel. Problem is I did not order these programs. I have called and Asia answered my call. I stayed on the phone for 39 min. And I can not understand a word she is saying. I asked to talk to a manager... I could not understand a word she is saying. Iij drove an hour away to the closest att. They dont do any problems with billing. I want to end this service. I am on morphine and I can't be calling when it gets me nowhere. Iam not a racist... but hire people that can speak English. Jez I went thru this last year when someone added NFL crap. It took me 3 months to fix that. I finally sent a letter and a month later I finally got it corrected. Please. I dont even want a freaking TV.  

shannon02

ACE - Expert

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17.1K Messages

1 year ago

The only way to cancel DTV is to call.  You take returnable receivers to a UPS/FedEx store to scan them in. What are the receiver model numbers?


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