New Member
Roof damage caused by dish placement
I have been a Directv customer for several years now and as of yesterday Sept. 10, 2020 it was discovered that I have roof damage which was caused by the placement of the Directv dish. Whom do I contact to report my damage? My roof is in need of immediate attention.
[EDITED per Community Guidelines - removed personal information]
Augusta, Ga. 30906
sandblaster
ACE - Expert
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2K Messages
4 years ago
Contact your homeowners insurance. I doubt Directv will take any responsibility for an installation done “several years” ago.
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Constructive
Employee
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34K Messages
4 years ago
yeah what @sandblaster said. theres a limited warranty for the install which i believe was 90 days from installation and whos to say it was directv that installed it, directv has used 3rd party installers since before at&t took over
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davemize
ACE - Professor
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473 Messages
4 years ago
If you want to confirm the information given above, AT&T claims are handled through Sedgwick, their claims administrator.
If you need to file a new claim, have the following information available:
• Location – The physical address or GPS coordinates for the location where damage occurred.
• Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.
Once you have the information together, call the Claim Center at 800.894.0374.
Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.
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