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Satellite Dish ground wire improperly installed by DirecTV

The "green wire to ground" between the outdoor satellite antenna/dish and ground was not properly installed. The DirecTV tech used the natural gas pipe as the path to ground. I am not a telecommunications installation technician, I do not believe using a natural gas pipe would be considered proper.

Recently, the natural gas company upgrade the meter. At that time they cut the ground wire.

This issue is for a residential DirecTV installation that is about 5 years old and was recently upgrade to 4K about 1 year ago. During the 4K upgrade the tech has to re-aim satellite dish due to previously low quality work.

If this is an issue, how do I request that this be repaired by AT&T?

Responses

Constructive

Employee

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34K Messages

5 years ago

where do you suggest it be grounded? is your lectric panel close by? directv will charge to come out and move it

2

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G

golfeng4fun

New Member

@Constructive My understanding is that the proper way to do it would be to use or install a copper rod that is embedded several feet into the ground (I believe that AT&T has a best practice of 6' deep).

The electrical panel is on the opposite side the wall. The power meter is less than 10' away.

It is my believe that AT&T should repair this installation free of charge. I believe they did not follow their own installation practices.

Like

5 years ago

0

Constructive

Employee

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34K Messages

At&t and directv are not allowed to drive ground rods they haven’t been allowed to for at least 15 years.

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5 years ago

0

shannon02

ACE - Expert

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20.8K Messages

5 years ago

Any ground rods would have to be bonded to the electrical panel.

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golfeng4fun

Satellite Dish ground wire improperly installed by DirecTV

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golfeng4fun

Satellite Dish ground wire improperly installed by DirecTV

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