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Wednesday, March 20th, 2024 2:28 PM

Satellite is ethernet connected, still says NO INTERNET

My satellite (HDR54-500) is hard wired directly to my router/modem.  It is also set up that way in my settings menu. I have 

MY QUESTION: 

1.   Why does my satellite always tell me my receiver is not connected to the internet.  I do not have a wireless connection because the signal is pitiful and I do not want to depend on it for internet.   

2.  Am I getting all the "internet" good stuff with a hard wired internet?

Community Support

 • 

254.4K Messages

8 months ago

Hi, there. We're sorry for the trouble you're experiencing with your receiver. We'll send you a DM to further investigate. Jennifer, DIRECTV Community Specialist

ACE - Expert

 • 

20.6K Messages

8 months ago

Could be the routers antivirus/firewall or the proper ports are not open to allow the HR54 to connect to the internet.


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