New Member
Soundbar won’t stay synced after setup screen
I am trying to pair my Samsung soundbar HW-F500 and during set up the volume works and then I select “it worked” but after I hit done and go back to viewing a show, the remote no longer works for the volume.
it’s like something is not saving
DIRECTVhelp
Community Support
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255.1K Messages
4 years ago
Hello @Jennifer2276, We will be happy to assist you with pairing your device.
Go to the " control sound bars and TV " section on our Remote guide follow the steps to be sure you are connecting your device properly.
Let us know how that works for you.
Tanzania, AT&T Community Specialist
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Isaias77
New Member
4 years ago
Do I need to conect my Boss 321 directly to the TV or to the Directv box?
thanks..
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shannon02
ACE - Expert
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21.1K Messages
4 years ago
Depends on what you want, if you want all inputs to go thru the sound system then connect to the TV, DTV only the to the DTV receiver.
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DIRECTVhelp
Community Support
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255.1K Messages
4 years ago
Hey @Isaias77!
We are more than happy to answer your question about your audio device.
It would be more convenient for you to directly connect your audio device to the TV using HDMI cables.
If you require further assistance, please feel free to reach out! Thank you for being our valued customer!
Faith, AT&T Community Specialist
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