Streaming Pixelation Issues

The speed test on my HR 44 says excellent speed no issues should be able to stream at full 4k. 

Hello @rlmyers, we want you to enjoy your programming at the best quality.

Please keep in mind that in order to enjoy stream on 4K it's necessary to have a TV that supports the 4K quality, and a 4K receiver. Please let us know if you already tried to reset your equipment. We will be here waiting for the updates. 

Alejandro, DIRECTV Community Specialist

I know that about 4k equipment.  I was just explaining that I am getting excellent internet speeds with the Direct TV speed test so I should have no issues with streaming.  I did do a refresh on the receivers.

We appreciate you for providing us all the details of your request, @rlmyers. We want to check this case in a more detailed way to assist you with the video pixelation you are experiencing.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Alejandro, DIRECTV Community Specialist

You asked and we answered your same question three months ago. Streaming "pixelation" issues will be caused by your internet connection. 

Review your prior discussion here ....

https://forums.directv.com/conversations/watching-directv/list-of-what-satellite-a-direct-tv-channel-is-on/6281635f83bc9f42347cdf62

I have no internet issue.  Connected gigabit Ethernet to HR44 and the Direct TV speed test shows that I can stream at full speeds.  

This speed test was taken this morning no issue with connection.

That's what the DirecTV box thinks. But what is your actual download speed when measured with Speedtest?

Here are the measurement from my router Connected to my modem.

Great speeds.

I will be here to assist when you are ready. Just write to me here, and I will assist you with pleasure. Alejandro, DIRECTV Community Specialist

Thanks for reaching out.  I do not know what you can do.  There is an issue with Direct TV streaming and repeat and play.  Direct TV needs to take a look at this.

Playing  purchased movies does not seem to do the pixelation, just streaming.  Thanks

Direct TV on demand streaming, HBO Perry Mason, Episode 7.

We want to make sure you get the assistance you need with this issue, @rlmyers.

Let's take a closer look at this that way we can get the root cause of this issue.

Please reply to the DM we just sent to get started. We're waiting for you.

Alejandro, DIRECTV Community Specialist

That’s weird, I’ve never heard of pixelation on a video stream. If the internet connection isn’t fast enough, it buffers, it doesn’t pixelate. Your pixelation might be from the receiver, not the video stream. Sometimes I’ll see pixelation watching live tv, if I simply pause and resume the live video, the pixelation stops. Next time you see pixelation like that, try pausing and even rewinding a few seconds.

So I have miss communicated my internet connection.  I am not connected Internet Ethernet to the Ethernet port on the HR44, but connected via the DECA coax connected to the HR44.

The DECA is connected Ethernet to the router connecting the internet through the coax to all my receivers.

Because I never have any streaming problems anywhere wireless I tried to connect the HR44 using the wireless.  On the HR44 the wireless networks displayed and I was able to choose a network enter the password and it connected.

I thought I was internet connected wireless, but looking at the IP address on the HR44 it is the coax ip address not a wireless ip address.  The router verifies that.

Is there a way to connect wireless to the HR44 bypassing the Deca connection so I just have a wireless ip internet connection?

The DECA coax network links all 6 of my receivers.

How do I remove the HR44.