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L

2 Messages

Wednesday, July 10th, 2024 10:15 PM

technicians not showing up for appointment 4 times no calls, get run around when call.

I have had 4 appointments, spent several hours on phone being on hold, transferred to several people, passing the buck to get answers. Asked for managers to resolve this and it is not happening no one from direct tv appears to want to help me a several decade customer who they won't assist me.  Very poor service!  Very disappointed. Still no resolution.  No proper phone number to get to someone high enough to get assistance.  Just tossed around and around with no show appointment still never showed up. Can someone help?

ACE - New Member

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5.2K Messages

3 days ago

I suggest you file a BBB complaint to get this resolved, as this will allow higher levels at DIRECTV to ensure your problem is resolved efficiently. Given that this is a public forum of other customers, we cannot personally assist you other than recommending a certain method.

2 Messages

3 days ago

ok thank you for responding, I appreciate the feedback I will try that.

ACE - Professor

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2.3K Messages

3 days ago

Directv has no control over technicians showing up or not

New Member

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483 Messages

3 days ago

you are kidding, right? they pay the technicians... so they can get other technicians if their performance is bad... that is if they care enough...

just like you can vote with your feet... if it gets bad enough any company can lose customers to their competition.

ACE - Expert

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19.9K Messages

3 days ago

Techs are not hanging off tree branches, they do what they can with what they have.

ACE - Teacher

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647 Messages

3 days ago

My understanding is the Techs are subcontracted out and not on ATT payroll.  Couple months ago, our Video Bridge stopped working due to my fault.  The nearest subcontractor was a 45 minute drive.  The replacement was a no charge, which was nice.

ACE - Expert

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19.9K Messages

3 days ago

WVB are an owned accessory that you can buy online.


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