Satellite repositioning has been completed, and all channels previously affected by the 771 error have been restored.

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HondaMC1's profile

2 Messages

Thursday, January 25th, 2024 3:02 PM

Today error code 622 on 2 of 3 directTV devices. 2 Advanced Whole Home Client recievers

C41-100 mfg date 10/16/13 and C41-500 mfg date 12/6/14. 

Worked fine last night 2 of 3 errors 622 this AM. No storms or other problems also no wiring issues. Have unplugged all devices and reset only thing I have not done is to reset Genie on the TV that's still working.

It's like someone s has shut service off for both older devices. Help

Accepted Solution

ACE - New Member

 • 

5K Messages

1 month ago

Please reset the main Genie receiver, as it is responsible for providing the information to the Genie mini receivers. Error 622 is a loss of connection between the Genie and the Genie client. I assume that a red button reset on the main Genie receiver will fix your issue. If not, there could be a cabling issue/splitter issue between the clients and main Genie receiver. 

Accepted Solution

2 Messages

1 month ago

Found the door to reset button on front of main Genie receiver and that corrected both mini's. all solved.

Thank You

ACE - New Member

 • 

5K Messages

1 month ago

@HondaMC1 

Great. Glad you are up and running.


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