1 Message
TV is freezing up
I’ve had Direct TV for 5 yrs with no problems and yesterday I upgraded to the genie 2 wireless system. And its terrible. My TV has been freezing up about once an hour.
1 Message
I’ve had Direct TV for 5 yrs with no problems and yesterday I upgraded to the genie 2 wireless system. And its terrible. My TV has been freezing up about once an hour.
DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
Hi, we're happy for your five years of loyalty with us, and we apologize for the freezing issues with your Genie 2 wireless. Visit this link for some steps to fix video issues. We'd like to help you get your service working properly. Let's meet at PM to continue. Duvan, DIRECTV Community Specialist
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gregeusa
New Member
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513 Messages
11 months ago
HDMI cable? Was your DTV box 4k?
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detuch254
ACE - New Member
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5.2K Messages
11 months ago
The Genie 2 itself does not connect to the TV, so your freezing effect is occurring from your Genie mini. What is the receiver model of the Genie Mini? Does this issue occur on other TVs? Have you tried a red button reset on the Genie 2 as WELL AS the Genie mini client (right side)?
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