TV now goes black & silent nightly after hardware update last week

Hi, a receiver replacement might be needed, but we would like to troubleshoot your issue first. We apologize for the picture and sound issue you are having with your receiver. In this link, https://www.directv.com/support/article/000093281 you can find a troubleshooting for sound and picture issues. We are sending you a PM to review your case further. Duvan, DIRECTV Community Specialist

DVR/Receiver model number?

I have a similar symptom, it's like a "sleep mode" that gives me a blank screen. Happens several times a week, red button on Gemini needed. Genie 2 is ok, as evidenced by Genie Mini still working.

I believe related to lockup I get when netflix is paused and cannot get it back without going to home screen (Prime, Hulu do not do this)

Greg

@gregeusa 

Your issue must be related to a newly-found bug in the Gemini receiver, which, as you know, was recently released and could definitely have some errors that need to be resolved by DIRECTV.

The OP may not have the Gemini receiver, and they seem to be having issues with the main Genie receiver, which could be caused by a bad hard drive, power issues, or something else. More info is needed by them as far as the receiver model, if they have more receivers, and if those other boxes (clients) are experiencing similar issues.

I see the s/w update to my Genie 2, on 8/8.... is there any list of what was changed?

Greg

Nope, DTV never releases what is in their updates.

Main receiver/DVR model HR54-200

Bedroom receiver C61-500

I've pushed the red reset button and done power disconnect on both of these units multiple times. Having problems with these 2 units, the other 2 units aren't used much so not sure if they're having problems as well.

shannon, I'm not so naive that I believe that DTV would start listing what is in updates after all these years ;-)

I was looking for sites where people have figured out what has changed. Have not found any good sites yet.

Greg

Under System Info, it shows

Software: 0x1926, Fri 6/9, 3:22a

Scheduled Upgrade: Not Scheduled 

Status: 0x1926, Service 2, Fri 6/9, 3:07a

There was an update last week that took place overnight in the midnight-1am time frame. Took nearly an hour and knocked out service on all sub-receivers, displayed "hardware update" message on sub receivers. The main receiver didn't even look like it had power at first because the TV screen displayed nothing from the receiver and there were no lights on the receiver-no blue, no red.  Checked the surge protector, power was on. Eventually the TV screen did come on and then it showed the same hardware update message as the sub receiver. That's when this issue started and now I have the problem of nightly black screen & no sound until I enter a channel #. That event last week doesn't match the timing of the last software update which was 2 months ago.

So my Genie 2 now has software:

s/w 0x1981 Tues 8/8 2:02a

(from the info screen from the menu)

I did not get any updates to my gemini or genie mini.. both have software from much earlier this year