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3 Messages

Tuesday, March 31st, 2020 7:32 PM

Unable to get some channels - one receiver

I am unable to get some channels on one receiver. All other receivers work fine. Did the reset, unplugged and plugged back in, cleaned card contacts, tried different TV on receiver, etc.

Do I just have a bad receiver?

Community Support

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255K Messages

5 years ago

Lets, see if we can get your channels restored, @shawn3458.

 

Are you getting an error code on the channels you are missing?

 

We recommend that you refresh your receiver, which will restore all channels and packages. It will also resend channel information and authorizations whereas if you just reset your receiver, it will  reinitialize everything.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

ACE - Expert

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21K Messages

5 years ago

The post is not private

Employee

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34K Messages

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