New Member
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4 Messages
View Playlist Mismatch w/All Recordings
Menu and screen showing "View Playlist" shows old recordings that don't show up when I select "View Playlist"/"All Recordings". I have reset my DVR multiple times but that doesn't resolve the issue. It seems to be a new issue that appeared within the last few months.
DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Hi there, thanks for bringing this to us. Having your playlist working as expected and showing your recordings correctly is fundamental for your experience with DIRECTV. We sent you a private message to investigate your case further. Jhon, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.7K Messages
3 years ago
DVR model number?
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anothersecret
New Member
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4 Messages
3 years ago
litzdog911: Thanks for responding. I'm working with Jhon from Directv. Model #C61-700. All DVRs were replaced by Directv within the past few months.
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litzdog911
ACE - Sage
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46.7K Messages
3 years ago
C61 is a Genie Min Client. It's not your DVR. Be sure to try resetting your main DVR using the red reset button near the access card.
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anothersecret
New Member
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4 Messages
3 years ago
@litzdog911 Correct. I've reset red button and unplugged device multiple times but that did not resolve the issue. Let's see what Jhon comes back with after he does his research
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litzdog911
ACE - Sage
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46.7K Messages
3 years ago
What's the main DVR model number? That's what you reset, right?
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