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Monday, March 30th, 2020 2:09 PM

We've forgotten our parental pin how do we turn his off?

Hi my grandkids put a parental pin on my tv and they don't remember it can you please help me get this off.

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Official Solution

ACE - Professor

 • 

2.3K Messages

5 years ago

The only way to do that is to call customer service and have then send a reset pin command to the affected receiver. You'll have to give the csr the receiver id number so they send the command to the correct receiver (of you have more than one).
Unfortunately wait times are extremely long right now.

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