Tutor
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6 Messages
Where are the "Directv" technicians?
I had a contractor install my dish on friday. Saturday night I lost all my hd channels. Spoke to directv and they said it was not aimed correctly. They said a tech would come out on Monday. I asked them if it would be an actual directv technician or the contractor again, they assured me a directv technician. Well, who shows up this morning the original contractor who installed the dish. So, ofcourse he said everything is ok, he ran a system test on the box said it had to do with the rain and was out in 3 minutes. He also instructed me not to call Directv again but to call him instead. What do I do now?
dcd
Expert
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20.7K Messages
14 years ago
Is it still malfunctioning? In any event, you don't have to call him, you can call Directv directly if you need to contact them again.
Note that calling the installer directly is fine depending on the situation.
You can check the signal strength on the 99c satellite and see if your dish is aligned correctly. You should get a minimum of 85 on all transducers. You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners.
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mush2699
Tutor
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6 Messages
14 years ago
I do not get a reading on all tansponders this is what I get....
1-8 91 95 84 92 88 92 82 91
9-16 86 92 83 91 91 95 N/A N/A
17-24 N/A N/A N/A N/A N/A N/A N/A N/A
25-32 N/A N/A N/A N/A N/A N/A N/A N/A
Please let me know if this is what it is suppose to read or should I be calling directv back?
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mattmanxiii
Contributor
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1 Message
14 years ago
The N/As are normal, the signal strength you have is good. You can call the installer again but when you do they are not bound to anything they do or say. They can tell you that they are going to be there and never show up but if there is no documentation to prove that they were supposed to be there they cannot be held responsible for it. I would recommend calling Directv directly and having them set up a service call. As far as them telling you that a it would be a Directv employee coming out to help, they have no way of knowing for sure and have no control over who is sent out on a service call.
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litzdog911
ACE - Sage
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46.4K Messages
14 years ago
Are you still having the problem? There are multiple satellites that beam the HD channels.
Please post back with your signal readings for each satellite's transponders (and both tuners if applicable). You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners.
Fill in your readings for each satellite and tuner using these examples. A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):
Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 # # # # # # # #
9-16 # # # # # # # #
17-24 # # # # # # # #
25-32 # # # # # # # #
Satellite transponders (3 total at 110º)
[Not present with Slimline3 dish. No channels are currently beamed from this satellite]
1-8 NA NA NA NA NA NA NA #
9-16 NA # NA # NA NA NA NA
Satellite transponders (11 total at 119º)
[Not present with Slimline 3 dish. Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA # # #
25-32 # # # # # # # #
Satellite transponders (16 total at 99º(s)) [or 99º(b)]
[Local HD channels for some cities]
1-8 # # # # # # NA NA
9-16 NA NA NA NA NA NA # #
17-24 # # # # # # # #
[Note: these can be very slow to appear]
Satellite transponders (14 total at 99º(c)) [or 99º(a)]
[National HD channels]
1-8 # # # # # # # #
9-16 # # # # # # NA NA
[Note, these can be very slow to appear]
Satellite transponders (16 total at 103º(s)) [or 103º(a)]
[Local HD channels for some cities]
1-8 # # # # # # NA NA
9-16 NA NA NA NA NA NA # #
17-24 # # # # # # # #
[Note, these can be very slow to appear]
Satellite transponders (16 total at 103º(ca))
[National HD channels beamed from D12 satellite]
1-8 NA NA NA NA NA NA NA NA
9-16 # # # # # # # #
17-24 # # # # # # # #
Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
[National HD channels beamed from D10 satellite]
1-8 # # # # # # # #
9-16 # # # # # # NA NA
17-24 NA NA NA NA NA NA NA NA
Satellite transponders (9 total at SWM)
[You'll only see this if you have a Single Wire Multiswitch (SWM) dish]
1-8 # # # # # # # #
9-16 # NA NA NA NA NA NA NA
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