Tutor
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4 Messages
Whole Home DVR Issue
I've got (2) HR24 receivers in my home. My secondary receiver is unable to playback recordings from my primary receiver. I can see the shows on the playlists of both receivers but when I select a program recorded on my primary DVR to play on my secondary DVR, it will not play stating, "Video and Audio Packets Unavailable". The shows will playback on the primary DVR. Can anyone help?
litzdog911
ACE - Sage
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46.4K Messages
13 years ago
First thing to try is resetting both HR24s using the red button behind the front panel access card door.
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cmn_7856
Tutor
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5 Messages
13 years ago
I had a similar issue and after resetting all of the receivers and talking to tech support they ended up replacing the secondary receiver and it works fine now.
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ginzoe
Tutor
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7 Messages
13 years ago
I have the same issue. I have Whole Home DVR. The main unit is an HR24-500. I have two H25-100's. One in my office and one in my bedroom. It is a SWiM connection. I can see all my recorded programs on the H-25's but when I try to view them I get the please wait screen for about a minute and the I get this message - "we are having trouble accessing this program, would you like to try again?" This happens on both the office and bedroom units. The weird thing is I am able to delete the program. I know the network is working but why can't I access my recordings? I called tech support and they ran me through the resets and all but to no avail. They ended up escalating this to engineering and they told me if I dont hear anything within eight days to call back. That's unacceptable. Any suggestions?
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peds48
Expert
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32K Messages
13 years ago
I have the same issue. I have Whole Home DVR. The main unit is an HR24-500. I have two H25-100's. One in my office and one in my bedroom. It is a SWiM connection. I can see all my recorded programs on the H-25's but when I try to view them I get the please wait screen for about a minute and the I get this message - "we are having trouble accessing this program, would you like to try again?" This happens on both the office and bedroom units. The weird thing is I am able to delete the program. I know the network is working but why can't I access my recordings? I called tech support and they ran me through the resets and all but to no avail. They ended up escalating this to engineering and they told me if I dont hear anything within eight days to call back. That's unacceptable. Any suggestions?
Best to start your own new thread using the "Create New Post" button on the main forum page. Your problem may very well be different from the original poster's. With a new thread you can provide more information about your equipment, location, and troubleshooting you've tried so far. And this forum software makes it difficult to track or respond to folks that add onto someone else's thread.
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911jason
Contributor
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2 Messages
13 years ago
I had a similar issue and after resetting all of the receivers and talking to tech support they ended up replacing the secondary receiver and it works fine now.
Hmmm.... maybe I need to have them do this for me too. My install is less than two weeks old and I am restarting my secondary receiver daily.
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ginzoe
Tutor
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7 Messages
13 years ago
How is this a technical forum if the only answers you get are "push the reset button" or "have a technician come take a look" What a joke!!!
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litzdog911
ACE - Sage
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46.4K Messages
13 years ago
How is this a technical forum if the only answers you get are "push the reset button" or "have a technician come take a look" What a joke!!!
Probably well over half of the issues here can be resolved by simply resetting the DVR/Receiver, hence it's our first suggestion. And if, after some back & forth, we can't help, then the last step is calling for a service tech. There's only so much we can do via a Forum when we can't actually see the problem. If you don't think we're providing a valuable support service, then you're free to look elsewhere.
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dcd
Expert
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20.7K Messages
13 years ago
How is this a technical forum if the only answers you get are "push the reset button" or "have a technician come take a look" What a joke!!!
You apparently haven't spent much time in the forums. Remember, you're welcome here and are encouraged to offer your expertise in an effort to assist your fellow Directv user. Just so you'll know, here's a thread where we didn't suggest a reset or a call to the tech a single time. Oh, and we were successful to boot.
http://forums.directv.com/message/10932435#10932435
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