whole home install Tech hasent a clue

Installed Saturday the 25th of May and since that day we have been on the phone everyday since. The installation went well hr23 connected to ONE other receiver. That night a download was uploaded. The next morning the receivers networking stopped working. Numerous calls. A tech came out and hooked us up wireless. Asked him to make it work through through our network. We wanted the bandwidth for speed. We have Netgear WRN2000 cat6 running throughout. 6 megs of DSL.

Tech was unable to hook us up. He even got on the phone to his boss who instructed him to visably rewire the receivers but keep it wireless. He thought we wouldn't know. BUT as I watched him I knew what he was doing and called him on it. He was embarrassed and answered yes its still wireless. I instructed him to wire it back the way he found it. Got on the phone to tech support and spoke to a supervisor.

While I was one the phone to him the tech that was out received a phone call through out cell phone { this was because he used OUR cell phone the entire time he was here.} So here I am a cell phone in one ear speaking to the local tech supervisor and a POTS line in the other ear speaking to the Direct TV tech supervisor. Relaying what each was saying to each other. Now this is 3 days into this new service and you can guess how I am feeling about this service...wait it gets better.

As I am relaying information THEY finally decide to exchange numbers! They are trying to set up a supervisor tech to come to my home to properly install the HR23. One hour later local tech supervisor calls me and we have an appointment for two days later. He arrives with another tech. The remove the HR23 place a HR21 and no less that 3 decca boxes. I of course am dismayed as I wanted double the hard drive capacity the HR23 offers. The promise to get back to me on what's wrong with the HR23 they are removing. 2 days and no phone call from either of them. The HR21 is so slow in pulling up menus and theres a studder in watching programming in the second room.

BACK on the phone, 4 phone calls later I am given a case manager. They are suppose to return today June 1st to replace the HR23 MAYBE! This experience as a new subscriber is appalling! I consider myself advanced on my knowledge of networking as well as technically advanced.

Why do they think they can pass of mediocre installation work downgrade the hardware and think I will thank them and be satisfied? Try to literally fool me into thinking they have achieved the hardwire networking by changing the way they setup wireless RIGHT in front of me. I was forced to communicate between the two supervisor techs with a phone in each ear? I am at the end of my rope with direct tv and i have had this service for a week.

And if the tech today does not have my receiver and I am forced to accept this situation? What recourse do I have? PLEASE HELP!