1 Message
Will I get charged if I can't find my DirecTV remote?
I tend to lose remotes a lot and lately I lost my remote for my TV and recently I just found out we're cancelling our DirecTV, we've put the cables and receivers in there but I am having trouble finding the remote, it calls for it on the box but I can't find the remote anywhere and I just want to know if we would get charged for missing a remote. Thanks.
DIRECTVhelp
Community Support
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254.4K Messages
10 months ago
@Adianda, we’re sorry to know you have decided to cancel your DIRECTV service and that you're having this situation with your remotes. We will send you a PM shortly to check the equipment that you need to return and guide you through the process to avoid unexpected charges. William, DIRECTV Community Specialist
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shannon02
ACE - Expert
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20.6K Messages
10 months ago
AFAIK DTV remotes are an owned accessories so are not returnable as are the cables. You don't need to box up the receiver(s) if you are taking them to a UPS/FedEx store to return them as they need to scan them in
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