Tutor
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4 Messages
Wireless bridge model # HS17-500
The status light is solid yellow and there is a 775 error code on TV. I have tried unplugging and resetting the bridge several times, all connections are tightly connected. I checked the dish and everything looks normal.
litzdog911
ACE - Sage
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45.6K Messages
5 years ago
That's not just a "wireless bridge". It's your main Genie DVR Server.
775 means that the dish is not getting power. The HS17 has a built-in dish power supply. So here are some things to check ....
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Careymartin
Tutor
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4 Messages
5 years ago
The problem started last night so of course a technician can’t come out until tomorrow due to it being the weekend. We have a smart box, it looks like the SWIM adapter is in our smart box and the red coax cable goes from the HS17 to the wall
cable jack. Sounds like this will not be an easy fix and I will have to wait for a technician
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litzdog911
ACE - Sage
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45.6K Messages
5 years ago
Can you post a photo of the stuff in that "smart box" so we can see the labels and how they're connected?
You've verified that all of the coax connections are tight, right?
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Careymartin
Tutor
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4 Messages
5 years ago
(Edited) See included image...
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(edited)
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Careymartin
Tutor
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4 Messages
5 years ago
Yes, the coax cables are as tight as I can get them.
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litzdog911
ACE - Sage
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45.6K Messages
5 years ago
And the HS17 is connected to the "Power Passing (red)" port on the Splitter?
And what's the coax cable hanging in the air in that last photo?
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