New Member
wrong serial number genie
DirecTV equipment return wrong serial number. I returned the four genie's that came with my 4k update 2 years ago. one serial number was wrong and i did not get credit for it. What do do to correct this? I have had the same account for five years. I have the serial numbers that I returned from UPS receipt.
goldw1800
ACE - Professor
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2K Messages
4 years ago
Try using this link Below for contacts :
Contacts | AT&T
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dsparks22
New Member
4 years ago
I called and talked to Joy. She checked my records and found the equipment and said there will be no charge for the unit with the wrong serial number, as I had reported it two years ago when I upgraded to 4K. I am very happy with the results. Joy did a good job investigating and correcting the problem. Thank you. Happy Easter!!!!!
Don Sparks
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goldw1800
ACE - Professor
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2K Messages
4 years ago
Glad you got it sorted out =Have happy Easter and rest of the year as well
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