Zip Code/Address Issue

About one year ago, I moved from Virginia to Florida.  I contacted DirecTV and brought my equipment with me.  Upon arrival in Florida, DirecTV sent a technician to complete the transfer. 

 Now the fun begins, I noticed on certain channels that require precise location data, my old location was showing up.  Channels like Accuweather were displaying the wrong local information at the bottom of the screen.  Also, when I use the DirecTV apps on the screen for scores etc, when I go to check an upcoming game and hit channel information, the information listed to watch is my old location in Virginia.

  I have checked every location I can think of on the web site, and my new address in Florida is correct.  DirecTV when contacted, asked me over and over, if I have updated my zip code on the weather channel and of course I have.  The have me restart all the equipment, they had me go through the satellite set up all to no avail.  Of course this has been after being on the phone with people that are hard to understand and every other word is, "No worries, I am the one to fix this for you!"  The even send me complete new equipment.

Now this is strange, after installing the new equipment, for about 5 minutes, I had correct location data and then it reverted back to the old location.

  My old information has to be in the system somewhere.  It is amazing to me a company this sophisticated cant correct an issue like this.  I really do not want to call again to be told, I am the one to help you.  It seems like the tech support is more concerned with what they say than finding the solution.  I think they are puzzled and just do something to try and keep me happy.  Well guess what, it's not working.

Are there any senior (US) technicians I can contact to see if we can figure this out?

George Evans

In Florida NOT Virginia (lol)