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New Member

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3 Messages

Sat, Jan 15, 2022 12:47 AM

AT&T DirectTV

I'm being contacted from AT&T Direct TV w an offer to pay my DirectTV in advance for 1 year at 50% of my current price.  Is this a scam?

bcbsncjlj

ACE - Expert

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1.3K Messages

3 d ago

What do you think?

New Member

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3 Messages

3 d ago

I verified it with AT&T- it's legit. They're not asking for payment info so I thought it was.

JefferMC

ACE - Expert

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641 Messages

3 d ago

You were not contacted by DIRECTV.

You did not verify it with AT&T.

If you should get such a call, as soon as they tell you to buy gift cards, hang up.

DIRECTVhelp

Community Support

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13K Messages

3 d ago

Hi @heybetsy, thank you for bringing this to our attention.
 
We are aware of these phone calls and want you to know that they are scam.
 
In addition, you can find further information about how to Recognize and prevent phone scams.
 
Make sure to not provide any personal information, that way you can keep your personal information safe.
 
Sebastian, DIRECTV Community Specialist

New Member

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3 Messages

3 d ago

Thank you!  I haven't called them back and will not do so.  I reported it on AT&T chat - they verified it as legit - interesting. I still wasn't comfortable enough to call back. Wanted to post it to make folks aware. 

DIRECTVhelp

Community Support

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13K Messages

3 d ago

You're welcome @heybetsy. Thanks for helping us to bring this scam to an end.

Ximena, DIRECTV Community Specialist
Juniper

ACE - Expert

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14.3K Messages

3 d ago

@heybetsy 

DirecTV does not call you to offer a discount. You call the official publicly listed customer care number to discuss the account.

There is no 50% off bill, even when discounts were more common.

DirecTV never has you pay for service months in advance. Pay huge money, you get discount, might as well be "send money to pay taxes and you get huge reward from Nigerian Prince".

That scam usually requests you to pay by gift cards, which are similar to cash. Once given, it is gone.

If you spoke to a chat agent, not a 3rd party site, that rep was dead wrong. Some of them are poorly trained, and perhaps even outsourced. Though if that answer came from official chat, then I would avoid it at all costs as that sounds where there is a huge weakness in security.

JefferMC

ACE - Expert

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641 Messages

2 d ago

I reported it on AT&T chat - they verified it as legit

How did you get to this AT&T chat that verified it as legit?  What URL did you visit, which menu items/buttons did you click.  We need to let someone know if they're giving out this bad info via an official AT&T channel.   Strictly speaking, an AT&T chat should have told you that you need to speak to DIRECTV and nothing more.


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