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V

New Member

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3 Messages

Thu, Aug 11, 2022 1:32 PM

DirecTV Stream

My TV account number is [EDITED per Community Guidelines - removed personal information] and I am not receiving my 20 percent discount. 

I am an AT&T retiree.

New Member

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3 Messages

2 m مضت

Can you help me receive my discount?

New Member

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3 Messages

2 m مضت

I will pay when I receive my 20 percent discount! 

DIRECTVhelp

Community Support

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16.4K Messages

2 m مضت

Hello @vcpearce Thank you for bringing this to our attention.

Let's meet in a Direct Message to take a closer look at this. Please check your DIRECTV message inbox (the chat icon next to the bell in the upper right corner of the Forums).

Thank you.

Rafael, DIRECTV Community Specialist

detuch254

ACE - New Member

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2.1K Messages

2 m مضت

This is a public forum and we are customers just like you. Since DIRECTV STREAM and AT&T are now different companies, you cannot receive a discount on DIRECTV STREAM or traditional satellite. Remember, TPG owns 30% and AT&T owns 70%.

Visit this website for options available to you as a retiree:

https://www.att.com/signatureprog/?rfid=wn2b1xhght/uLGfNLTEW91WuGM0+cohLW1B1LT9vA0jmy3ZlwYQxygUyC+1GTo8R&retrieveCart=true

TexasBrit

ACE - Expert

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13.8K Messages

2 m مضت

...and FYI if you do not pay your bill you will lose service and your account will be sent to collections which will affect your credit rating.

Juniper

ACE - Expert

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16.5K Messages

2 m مضت

@vcpearce 

This is a public forum, not official support. Posting your account number is giving it to the entire world.

Refusing to pay bill until you get a discount does not work in your favor. Not how it works. You contact DIRECTV STREAM to discuss your account. Regardless of any disputes, that does not extend your due date. You still pay your bill on time as it shows while you are working on the situation.

DIRECTV STREAM has a new co-owner, so discount availability has changed. This might make you ineligible. Again, contact official support to get full details.

You posted in the DirecTV forum (the satellite service). Moving thread to DIRECTV STREAM so you are in the correct area.


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