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9 Messages

Tuesday, September 12th, 2023 8:54 PM

ENTERING MY PASSWORD AND USERNAME CORECTLY BUT THE STREAMING DEVICE SAYS WRONG PASSOWRD OR USERNAME.

ENTERING MY PASSWORD AND USERNAME CORECTLY BUT THE STREAMING DEVICE SAYS WRONG PASSOWRD OR USERNAME. I AM STILL OAKY ON TWO OF MY TVS BUT MY ONE TV AND THE CAMPER TV WONT SIGN IN ANYMORE.

ACE - Expert

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6.2K Messages

1 year ago

What devices are you using? Has the one not working ever worked?

Community Support

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254.4K Messages

1 year ago

Hello there. We apologize for the issues trying to log in to your TVs. Please review this link to resolve this problem: https://www.directv.com/support/article/000082803 We're sending you a PM to take a closer look at your case. Maria, DIRECTV Community Specialist

ACE - Expert

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22.4K Messages

1 year ago

@iowaump 

To start, turn off CAPS LOCK. Passwords are case sensitive, plus in a forum post it makes it difficult to read when it is everything you type.

9 Messages

1 year ago

Gee that was helpful

ACE - Expert

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22.4K Messages

1 year ago

Case sensitive is not as intuitive for some, so I didn't want to assume your understanding of it. But I hope if nothing else it helps you get the help you need, as difficult to read posts do get skipped over and avoided more often.

ACE - Expert

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6.2K Messages

1 year ago

If you want help then answer my questions.

9 Messages

1 year ago

Just the standard Direct TV streaming box and yes it worked before till i reset it. My credentials will not work on line now either. I still have two tvs that weren't reset that work fine.

ACE - Expert

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6.2K Messages

1 year ago

So you are using a DirecTV Stream box in your RV correct? You mentioned "reset". Why did you do a reset? Did you get the boxes from DirecTV or a 3rd party vendor?

9 Messages

1 year ago

DIRECT TV, the one in my RV works fine the one in my master BR works fine the one in living room doesn't anymore as well as online gives me wrong passcode/username error

ACE - Expert

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6.2K Messages

1 year ago

Your original post said the RV one did not work.

9 Messages

1 year ago

Okay the RV in the bedroom works the living room doesn't and online don't work

ACE - Expert

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6.2K Messages

1 year ago

RV in the bedroom! Take your time and provide accurate information. What do you mean don't work? I thought you had a password issue.

9 Messages

1 year ago

let me take this slower the RV TV works The Master Bedroom works, the Living Room one does not and I can not sign in online due to password/username wrong but it isn't wrong.  Too many answers about what i said and not the problem.

ACE - Expert

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6.2K Messages

1 year ago

Do you get an error code on the screen? Also, just to clarify, you are a DirecTV Stream subscriber, right? Not DirecTV Satellite, correct?

(edited)

9 Messages

1 year ago

DirecTeam streaming, and the password user code is the air it says but they are typed in correctly


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