New Member
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4 Messages
Erroneous Billing
You provided streaming services for 3 plus years to an elderly person that already had the same service through another provider via cable. How do I file a complaint and get his money back. This is not ethical to take advantage of a elderly person. Two customer services representative have already hung up on me. Please let me know how to register a complaint with the customer services department. The sales person was totally unethical to sell a elderly person a very expensive streaming service to something they already had.
bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
There are no "you" located here. This is only an open community forum of subscribers/users sharing ideas and experiences. Contact the BBB.
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Johnnymitch
New Member
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4 Messages
3 years ago
What is the BBB department?
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Better Business Bureau.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hi @Johnnymitch thanks for reaching out to us.
To better assist you and to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
We will be there waiting for your answer.
Angela, DIRECTV Community Specialist
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Johnnymitch
New Member
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4 Messages
3 years ago
Unethical business practices.
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JefferMC
ACE - Expert
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36.8K Messages
3 years ago
Did you read a single word of Juniper's post? I'm guessing not.
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