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2 Messages

Wed, Sep 1, 2021 1:09 AM

HBO

HBO is free with an att account, before this perk, I paid extra for this service through ATT NOW and the price went up, please make this make sense. Why can't I get another premium channel?

Accepted Solution

Official Solution

DIRECTVhelp

Community Support

 • 

11K Messages

2 m ago

Hello @CharmGreen! We're happy to review your premium channel inquiry.

Just to be on the same page:

Would you like to replace your existing HBO promotion for another premium channel for free?
Or, would you like to add an additional premium channel to your DIRECTV stream service? if so, check out
the premium channels available, prices and the steps to add them.

Jhon, DIRECTV Community Specialist.
bcbsncjlj

ACE - Expert

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554 Messages

2 m ago

No one here controls pricing of extras.You can login to your account and add/remove premium subscriptions.

Jrandomuser

ACE - Expert

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237 Messages

2 m ago

If you have HBO free as a perk from an AT&T mobile plan, you should have had the chance when you activated the perk to choose from the available premiums.  Once you do that, you should be able to change the premium you get once a year.  I don’t think they notify you when, but when you are in the “change” period I believe there is somewhere in your account info on att.com that should let you change this. 

2 Messages

2 m ago

@DIRECTVhelp Yes, I would like to replace with another premium channel (Stars) for free, since HBO is a part of my ATT package.

Thanks 

DIRECTVhelp

Community Support

 • 

11K Messages

2 m ago

Thank you for clarifying for concern @CharmGreen.

In this case, the premium channel offer with eligible AT&T services is exclusively available on HBO Max, and Starz can be added for $10.99 monthly.

Jhon, DIRECTV Community Specialist.


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