1 Message
Highly Disappointed
I am writing to bring to your attention a critical issue stemming from the recent data breach involving AT&T, affecting my DirecTV services and financial stability. As a valued customer, I am deeply concerned about the lack of resolution and the punitive measures I am facing as a result of circumstances beyond my control.
I was recently informed that my personal information was compromised in the AT&T data breach. Consequently, I had to take immediate action to safeguard my financial assets, resulting in the closure of my bank accounts and the suspension of my cards. Unfortunately, this has left me temporarily unable to make payments for my DirecTV services.
Despite reaching out for assistance, I have yet to receive any meaningful support or accommodation from DirecTV. It is disheartening to find myself in a situation where I am being penalized for circumstances entirely unrelated to my actions or financial responsibilities.
I urge you to review my account and recognize the extenuating circumstances caused by the AT&T data breach. I request that you reinstate my DirecTV services without further delay and waive any associated penalties or fees resulting from this incident. Additionally, I implore you to implement stricter security measures to prevent such breaches in the future, ensuring the safety and trust of your customers.
I appreciate your prompt attention to this matter and look forward to a swift resolution.
DIRECTVhelp
Community Support
•
254.4K Messages
7 months ago
Hello Monsae, we apologize for the inconvenience this has caused you. We want you to have a better experience than this. We'll send you a DM to investigate your account and get to the bottom of this. Kharl, DIRECTV Community Specialist
0
0
Juniper
ACE - Expert
•
22.4K Messages
7 months ago
@Monsae
Be aware this is primarily a public forum of other customers. It is nice to get a DM from their help team, but be aware they are supplemental to actual support. For that you actually call, not "write" them.
If you've gone past due, no matter the reason, you can reach out to DirecTV (again by calling, or possibly logging into your account online for self-help options) to see if you can set a payment arrangement. What that does is push back the date your service would be suspended, giving you a bit more time to pay. That is the accommodations that DirecTV has.
Payment arrangement options are hard coded in their system, it is not an agent arbitrarily deciding what they will offer on your account. To that same point it does not waive any late fees. This is regardless of your personal situation or even the breach by an AT&T associated vendor
0
0
byebyelongtimeclient
2 Messages
5 months ago
I have been a long time Direct TV and Stream client. And today it ends. My credit card expired and needed to be updated. I logged in and tried to update the information but no page was availble. I called the number 800 831-5000 and spoke to a women who asked for my number, (normal) and explained I needed to update my payment information. She imediatly began cross selling me on equipment warrenty and tech support. I explained I stream...it's my TV. Nonsense, hung up called again and spoke to a hard sell marketing guy. He said they are the Solution Center and they provide tech and cyber security warrenties. MESSAGE TO DIRECT TV: YOU EITHER HAVE BEEN HACKED OR YOU ARE MISSLEADING YOUR CLIENTS. I HOPE MORE CATCH ONTO THIS. SHAME ON YOU. ILL NEVER BE BACK.
0
Juniper
ACE - Expert
•
22.4K Messages
5 months ago
@byebyelongtimeclient
Employees are expected to upsell their products and services. That is standard business.
You have both DirecTV and DIRECTV STREAM (you say DirecTV and Stream client)? Either way make sure you're calling the right number as the 5000 is the historic number for satellite. So if you have STREAM then there is just a transfer issue. I have the separate numbers in all my posts for reference.
And "shame on you" comments never mean anything. Sounds too much like the classic old lady wagging her finger expecting something from it.
0
0
byebyelongtimeclient
2 Messages
4 months ago
The number I called and referenced is the number I was instructed to call when I was unable to update my payment information as DirecTV's site will not allow it. They have a new process where you will talk to a rep and they will text you a link to update your information. My point here is this is AT&T. Apparently they have contracted The Solutions Center to cross sell packages. I invite you to call that number and see how it goes. They are not even Direct TV employees.
0
0
Ludwick577
ACE - New Member
•
3.3K Messages
4 months ago
I can see the page on their website where you change credit cards. Not sure why you can't. It's under the billing/payments tab.
(edited)
0
0
Juniper
ACE - Expert
•
22.4K Messages
4 months ago
AT&T spun DirecTV (and related services) back into their own entity back in 2021 with the new co-owner TPG. So management, day to day operations, are handled by that new owner.
As for "not DirecTV employees", like most other companies they have outsourcing and like them it has increased since the pandemic. People couldn't work from home because of privacy and other logistic issues, and with other options people don't want to work in a call center as it is stressful work.
0
0