HOW...DO...YOU...CANCEL...DIRECTV STREAM...SERVICE? Because nobody at ATT seems to know...
My wife and I briefly considered trying to switch from Xfinity over to DirecTV to save some money. Biggest mistake we ever made. DirecTV is a horrible product and the customer is even worse. We had the receiver boxes hooked up for four days and we couldn't log in to finish the setup screens. I have never seen a more disorganized, disjointed, confusing way to set up online accounts in my entire life.
But that's a whole separate issue.
We already got charged for our first month of DirecTV Stream and we've not even using the service!
To any DirecTV or ATT rep. who reads this, I have one simple question.
I had to word it that way because my wife and I called about six different reps. over the phone and not one of them could do it. They all had to elevate the problem to a supervisor, who they always promise will call back. They never called back once. Not once. Not once. Apparently getting DirecTV Steam removed from your ATT account so you don't get charged for it any more is a huge mystery that note even ATT or DirecTV know how to do. Yet somehow they were very easily able to begin charging us for the service. That didn't require any phone calls or supervisors. FUNNY that!
So please...we want to cancel DirecTV, we don't want it. What number do we call? Who are we supposed to talk to? HELP US!!!