Announcements
Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

B

New Member

 • 

5 Messages

Fri, Sep 17, 2021 6:35 PM

HOW...DO...YOU...CANCEL...DIRECTV STREAM...SERVICE? Because nobody at ATT seems to know...

My wife and I briefly considered trying to switch from Xfinity over to DirecTV to save some money.  Biggest mistake we ever made.  DirecTV is a horrible product and the customer is even worse.  We had the receiver boxes hooked up for four days and we couldn't log in to finish the setup screens.  I have never seen a more disorganized, disjointed, confusing way to set up online accounts in my entire life.

But that's a whole separate issue.

We already got charged for our first month of DirecTV Stream and we've not even using the service!

To any DirecTV or ATT rep. who reads this, I have one simple question.  

HOW...DO...YOU...CANCEL...DIRECTV...STREAM...SO...YOU...DON'T...GET...BILLED...FOR...IT...ANY...MORE???

I had to word it that way because my wife and I called about six different reps. over the phone and not one of them could do it.  They all had to elevate the problem to a supervisor, who they always promise will call back.  They never called back once.  Not once.  Not once.  Apparently getting DirecTV Steam removed from your ATT account so you don't get charged for it any more is a huge mystery that note even ATT or DirecTV know how to do. Yet somehow they were very easily able to begin charging us for the service.  That didn't require any phone calls or supervisors.  FUNNY that!

So please...we want to cancel DirecTV, we don't want it.  What number do we call?  Who are we supposed to talk to?  HELP US!!!

Juniper

ACE - Expert

 • 

13.8K Messages

1 m ago

Do you have DirecTV (satellite service) or DIRECTV STREAM (streaming-only)? They are two different providers.

shannon02

ACE - Expert

 • 

15.1K Messages

1 m ago

Here's all the info you need to cancel your DIRECTV STREAM service or return your equipment.

Cancellation Policy

Your DIRECTV STREAM service

You may cancel your DIRECTV STREAM service for any reason within 14 days of purchase (except as otherwise required by law) to receive a full refund of all fees and charges paid prior to cancellation. If you cancel after 14 days of purchase, you will not receive any refund or credit for any partial-month period or unwatched content.

    • DIRECTV STREAM service with a 2-year contract: If you cancel service after 14 days of purchase and are subject to a term commitment, you must pay an Early Termination Fee (ETF). (See Early Termination Policy for details)

  • Your included DIRECTV STREAM device: If you purchased DIRECTV STREAM service with a 2-year agreement, the DIRECTV STREAM device included with your service at no additional cost must also be returned within 14 days of purchase. If you fail to return the device within the 14-day period or return a damaged device, you agree to pay a non-return fee of $120. We reserve the right to charge this fee to the payment method on your DIRECTV STREAM acco

To cancel service: The account owner should contact us with their DIRECTV STREAM user ID handy. Once your DIRECTV STREAM service is cancelled, you can continue accessing your service through the end of your monthly billing cycle.

Your purchased DIRECTV STREAM devices

You may cancel your DIRECTV STREAM device(s) order and return the purchased device within 14 days of purchase in order to receive a full refund.

To cancel an order:The account owner should contact us with their DIRECTV STREAM user ID handy.

Device paid in full: For devices paid in full, a full refund will be issued once the device is returned, without damage, within the 14-day time period.

Device paid on installment plan: For devices purchased with an installment plan, a full refund will be issued once the device is returned, without damage, within the 14-day time period. If you fail to return the device timely, or return a damaged device, you will be automatically charged for the outstanding balance per the terms of your retail installment agreement. We reserve the right to charge this fee to the payment method on your DIRECTV STREAM device account in accordance with the terms of the retail installment agreement.

How to return DIRECTV Stream devices

Devices picked up at an AT&T store: Devices picked up at an AT&T store should be returned to the same store within 14 days of receiving the device. Devices provided by an AT&T Right To You℠ agent should be returned to an AT&T corporate owned store within 14 days of receiving the device.

Devices received by mail: Devices received in the mail can be returned via mail within 14 days of shipment date, using the return label provided in the original packaging or at an AT&T corporate owned store . If you need a reprint of your United States Postal Service return label or have questions about returns, please call us at 800.531.5000.

Devices received by DIRECTV STREAM Authorized Dealer: Devices received from an Authorized Dealer should be returned within 14 days of receiving the device either by United States Postal Service mail or returned to an AT&T corporate owned store . Please call 800.531.5000 to request a United States Postal Service return label be emailed to you.

For more info

Cancel your service

Early Termination Policy

If you purchased DIRECTV STREAM service with a 2-year contract, you’ll be charged an Early Termination Fee (ETF) if you disconnect your DIRECTV STREAM service more than 14 days after purchase and within your 24-month commitment. The maximum ETF is $360, prorated at $15 per month, for each month remaining on your 24-month commitment. We reserve the right to charge an ETF to the payment method on your account.

https://www.directv.com/stream/

(edited)

Juniper

ACE - Expert

 • 

13.8K Messages

1 m ago

Moving to correct forum, from DirecTV to DIRECTV STREAM.

bcbsncjlj

ACE - Expert

 • 

554 Messages

1 m ago

You can just login to our account and cancel from there.

Juniper

ACE - Expert

 • 

13.8K Messages

1 m ago

Remember DIRECTV STREAM (the new name of AT&T TV NOW) and DirecTV (satellite TV) are two separate providers that have no influence on each other. So be careful you don't mix up the names otherwise responses to posts can get confusing.

At this time access has been changing. AT&T has joined with a new co-owner, that is now heading the DIRECTV STREAM and DirecTV providers. Hiccups with the transition are expected, but hope overall it goes a lot smoother (and quicker) than when AT&T originally acquired DirecTV.



New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.