Max app not working with DirecTV stream provider login.

I have DIrect TV with a dish, not streaming. The Max app won't let me login. Asks me to create a new account, which will double my charges. Direct TV says they are working on a fix. Hasn't worked since Oct 28! It's now Dec 6, still not working. It's been out 5 weeks. 

AonMaui:

as has been noted here, you can go ahead and create a "new" account using the same email address. if you're lucky, the Max system will catch it, let you know and you are good to go. if not and the app shows you have two, simply call Max's support (use the web support system to get the number) and tell them you want to remove the duplicate (older) account. that's what i did and everything is fine.

FYI, they told me it won't double your charges, but it's good to have the duplicate removed anyway.

Thank you, I'll try that. :) 

Having the exact same issue on a Sony Bravia TV.

The separation of AT&T from DirecTV is causing some account linking issues. You may have to chat with Max support so they can delink themselves from your DirecTV account completely and then link them fresh. This is affecting many of both DirecTV (satellite) and streaming-only customers.

I myself was affected this week. Took a few minutes with Max support and got it working again. Hopefully for those this happens to that it is just a one-time bug from the company separation and will be good going forward once re-linked.

Thanks for responding.  I thought that would be the solution.  I'll wait until tomorrow to call them.  Do you happen to have the MAX Customer Support phone number handy?

Directtv said they will not being adjusting the bill.

2 months of this going on.

I'm contacting the BBB

Spoke with MAX Support today.

Had to uninstall & reinstall MAX app, go through create MAX account creation process after selecting DirecTV as provider and use DirecTV credentials for MAX account created.  Didn't work 1st login attempt, but did work 2nd login attempt.