New Member
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2 Messages
No answer in chat
I am trying to find out why I have unlimited hours now in my streaming package - I did NOT make this change.
I tried to ask my question in chat, but I just getting preprogrammed responses to choose a subject and no matter what department I tried - I only received bot messages.
How do I reach out to customer support?
iamdebbie1978
New Member
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27 Messages
3 years ago
800-288-2020 customer service number and ask for dtv stream
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iamdebbie1978
New Member
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27 Messages
3 years ago
call 1-800-288-2020 and ask for streaming dept
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iamdebbie1978
New Member
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27 Messages
3 years ago
call 1-800-288-2020 and ask for streaming dept
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litzdog911
ACE - Sage
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46.4K Messages
3 years ago
@iamdebbie1978
Actually the DirecTV Support number is 1-800-531-5000. The number you provided is AT&T Support.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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benecia1111
New Member
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2 Messages
3 years ago
Thank You everyone !
Much appreciated.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hi @benecia1111, we want to help with your questions about your DIRECTV STREAM service.
Let's meet in a Direct Message to take a closer look. Please check your DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums) and we'll take things from there.
Jessica, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.5K Messages
3 years ago
@benecia1111 According customers on reddit---existing customers are being upgraded to Unlimited for free.
https://www.reddit.com/r/DirectvStream/comments/uco90r/unlimited_dvr/
(edited)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Bet not grandfathered accounts! I have never had any free upgrades.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Ludwick577
ACE - New Member
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3.5K Messages
3 years ago
@bcbsncjlj Yah that post on reddit started with a guy who was grandfathered. I would post a screenshot but this forum hasn't allowed pic uploads for a couple of weeks ...so I will copy and paste
"I was just converted to Unlimited DVR today. I had been told I was ineligible to be converted from 20 hours to Unlimited, but it switched for me today. I am glad I waited, since I would have lost my grandfathered HBO streams, if I would have cancelled. The CSR told me to wait until the end of the month since everyone will have it and he was right."
(edited)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Well not me:
Package Cinemax + Go Big + HBO + FreePreview + 3 Concurrency + DVR 20
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Ludwick577
ACE - New Member
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3.5K Messages
3 years ago
I think the post said that people are going to be upgraded/converted when their billing cycle ends
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Can't imagine that they would offer the upgrade to original grandfathered subscribers who are already locked into a substantial discount compared to other subscribers. I would be ticked!
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Ludwick577
ACE - New Member
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3.5K Messages
3 years ago
Again, here is the post. I saw the OP on this post say he got upgraded without being asked then I saw the one on reddit . OP @benecia1111 never said if he was also being charged for in the 1st post here
https://www.reddit.com/r/DirectvStream/comments/uco90r/unlimited_dvr/
(edited)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
I have read them on Reddit. What some do not know is that they are different levels of grandfathered account over the years. Mine was originated prior to the service being released in 2016.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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