New Member
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2 Messages
No returns
We canceled Direct TV and was told that we do not return the equipment and we will be charged $110 for the cost of the equipment since we didn't keep the service for 2 years, yet everything we read says equipment must be returned. Quite confused by this.
Accepted Solution
Ludwick577
ACE - New Member
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3.3K Messages
1 year ago
Did you have Dtv Satellite or Dtv Stream?
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Accepted Solution
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hello, we know any unexpected charge is not the ideal situation. We contacted you through PM to clarify your doubts about the charge you received after canceling the account. Laura, DIRECTV Community Specialist
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Rlstg
New Member
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2 Messages
1 year ago
We definitely have Direct Stream.
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Jrandomuser
ACE - Expert
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1.2K Messages
1 year ago
If you try the DirecTV Stream service and cancel within 14 days, you can return the box (either shipping it by their preferred method - I'm not sure what that is right now - or returning it to an AT&T store) for a refund. However, they are very strict about the 14 days. Beyond that it's yours and you will need to pay for it, Details on the cancellation policy are here.
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