Problem streaming MAX

Hi @Taylor6636. We're sorry you're having issues accessing your MAX on your TV. We're aware of this issue and currently working to resolve this. DIRECTV appreciates your patience.  Lynie, DIRECTV Community Specialist

Same here but took me thirty minutes to find this answer. Perhaps add a note that this is a known issue?

Same here. 

Same thing is happening to me. I just went ahead and added the same DIRECTV account instead of clicking cancel and now max works. I’m pretty sure DIRECTV can’t charge twice for hbo max since it’s only one set of channels but will keep an eye to make sure I’m not. My max account does have ad free through DIRECTV listed twice in the settings but it’s the same account info. 

same thing here, started this yesterday. my streaming sticks (Fire and Google) seemingly let me login to my existing Max account, but once I try to watch anything, it says DirecTV needs to be added as a provider and kicks me out of the login. 

I received an email on Oct 28th saying that DirecTV needed to be set as the provider on the Max account to continue to work. mine already has been for the past year but obviously DTV and Max did something related to this, and it broke a bunch of us.

Oddly, the Max app linked to DirecTV on my Android phone continues to work through all this and lets me watch stuff, which I can then mirror to a Chromecast/TV.

I don't want to lose all the watch history my existing Max account has so don't want to make a new account.

(I should mention that I'm a satellite customer)

Edit: here's the text of the email:

Are you:

1) Paying for Max via your bill separately?

1b) Getting it via a subscription to a service tier which includes HBO?

2) Getting it complimentary via something like Internet 1000 or a particular phone plan?

Baseballisback it seems like everyone here is 1b and getting max billed through DIRECTV as a service which includes HBO

As I understand

1: HBO (Max) as an add-on. A separate bill line item.

1b: The Premier package which includes HBO, Cinemax, Starz/Encore, Showtime, Sports Pack. As they are part of the Premier tier those premium channels are not listed separately on the bill. (same for those moneybags with the old Titanium package on the satellite service side).

Hope that helps clarify what was being asked.

yep, in my case, Premier package, so 1b.

I was able to use Max on all my Tv's up until today.  Now I'm having the same problem.  I am able to get it on my computer but not on any tv.  They raise the rates on Direct TV but sure don't provide better service.  If it wasn't for my husband I would be done with them.  

I have the same issue.  

I just had the exact same issue and solved it by logging in through "direct TV stream" as my tv provider rather than direct tv. Maybe this will help you too!

That is fair as DirecTV and DIRECTV STREAM (or the alternative DirecTV via Internet) are separate providers under the same owner.

hmmm, but do we know if using DIrecTV Stream is the OFFICIAL fix or is this just a band-aid that works for now? it's likely some kind of backend billing database change that caused this. I'll try it on my streaming sticks and see what happens tonight.

what I don't get is why my desktop and app on my (Android) phone continue to work without changing anything.