Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

P

New Member

 • 

5 Messages

Sat, Mar 5, 2022 8:47 PM

Why am i not able to cancel my directv stream service?

I am trying to cancel my directtv sream service and i can not find the area to do so. What am I missing?

Accepted Solution

Juniper

ACE - Expert

 • 

17.1K Messages

9 months ago

DIRECTV STREAM Cancellation Policy - Legal Policy Center

To cancel an order: The account owner should  sign in  and go to Manage my TV Subscription. Choose Cancel my subscription and follow the prompts. Once your DIRECTV STREAM service is cancelled, you can continue accessing your service through the end of your monthly billing cycle. 

DIRECTVhelp

Community Support

 • 

16.8K Messages

9 months ago

Hi @playokay , thanks for reaching out to us.

To better assist you and to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

We will be there waiting for your answer.

Maria, DIRECTV Community Specialist

New Member

 • 

5 Messages

9 months ago

What am I supposed to be responding to? I don't see any answers to me comment. I still can't find the area to CANCEL your service. 

Juniper

ACE - Expert

 • 

17.1K Messages

9 months ago

You log into your account on the DIRECTV STREAM site as instructed.

New Member

 • 

4 Messages

2 months ago

The really cool part is that they won't let you cancel. every device you use, every browser, every OS... incognito or not, extensions and plugins or not, you get the same message:

Try chatting and they'll bounce you from one person to the next and never let you cancel. What an incredible scam this is. 

Juniper

ACE - Expert

 • 

17.1K Messages

2 months ago

@ihateDir3cTV 

Technical issues are not a scam. Remember, a new co-owner has taken over the reins of both TV services (satellite and streaming-only). Services are going through updates and acquisition pains. Hopefully it goes quicker than when AT&T first acquired the DirecTV brand.

If online and over the phone aren't resolving, then file a BBB complaint. That at least kicks it up to the corporate level.

New Member

 • 

1 Message

2 months ago

Award for excellence....never had a streaming service not allow me to cancel my subscription. What a (Edited per community guidelines) service...does not allow you to cancel. When you click on "cancel my subscription" it defaults to "keep my subscription" and won't work when you continue to hit "cancel my subscription"...classy

(edited)

bcbsncjlj

ACE - Expert

 • 

3.4K Messages

2 months ago

You cancel now through support via the chat or phone. 

New Member

 • 

4 Messages

2 months ago

Wrong. They won’t let you cancel through chat. You have to call in so they can try to talk you out of it. Just call your credit card company and tell them to stop the recurring charge, and leave them a 1-star review everywhere you can.

bcbsncjlj

ACE - Expert

 • 

3.4K Messages

2 months ago

Not true. Depending on the agent, they have cancelled many times before. If they request to call, then call. No big deal.

New Member

 • 

3 Messages

2 months ago

Tried cancelling my service through chat as suggested. The chat button doesn't work. You shouldn't have to call somebody to cancel your service. What is this, 1990?

bcbsncjlj

ACE - Expert

 • 

3.4K Messages

2 months ago

Chat works fine. What is the problem?

Juniper

ACE - Expert

 • 

17.1K Messages

2 months ago

@ThisIsRediculous 

Doesn't matter if 1990 or 2090. Real people still exist. Not everything is locked to computer options with no human interaction. Tone of voice and subtle clues are impossible through chat.

Chat is only supplementary to customer support. So only works when one of that group is available.

Would you prefer to have this issue of chat being available and not having calling as a backup? Age of robots isn't here yet.

New Member

 • 

3 Messages

2 months ago

So I click on the button circled in red and absolutely nothing happens. THAT is what the problem is.

New Member

 • 

3 Messages

2 months ago

And no, you shouldn't have to need phone support as a backup. I definitely didn't need it to sign up for DirecTV....which was very easy. Why is it such a problem now that I want to cancel?


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.