New Member
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3 Messages
Care code 600
Direct TV streaming was working this morning on the firestick and then quit around 0800. We have been receiving the error code ever since. Amazon, Netflix and various other steaming services work. I have Uninstalled/installed Direct TV stream, manually rebooted the router and wifi multiple times and contacted customer support. Nothing is working to get this issue resolved for us. The bedroom TV is the only one still functioning with this app currently. Very bizarre. Thoughts?
DIRECTVhelp
Community Support
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255K Messages
2 years ago
Thanks for reporting that @ABath12 .
We appreciate for taking your time on letting us know. We're already noticed about Care Code 600, this issue is currently under investigation and our technicians are working hard to fix it as soon as possible to let you and all our customers enjoy the service as usual.
There are a few steps that you can try to fix the issue:
- Sign out of single sign on (On Apple devices)
- Try to change your password here.
Daniel, DIRECTV Community Specialist
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ABath12
New Member
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3 Messages
2 years ago
Direct TV stream is still down. Has there been any progress in this matter?
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acalixto
New Member
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2 Messages
2 years ago
I’m also having issues in Connecticut. I’ve tried apple devices and the native app on my Samsung tv. The only one that was working was my phone, but once I signed out and tried to sign back in, it also stopped working. Is there any progress? I’m about 2 seconds from dropping DIRECTV and switching to another service.
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acalixto
New Member
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2 Messages
2 years ago
What IP do you have? DIRECTV tried to tell me it was my internet provider, but clearly it’s not. However, one interesting thing I discovered was that if I took my phone off my wifi, it connected. Could you attempt that from your phone to see if it makes a difference?
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Ludwick577
ACE - New Member
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3.5K Messages
2 years ago
@acalixto Sounds like wifi interference is happening with you. Do you use 5 ghz or 2.4 ghz on your Firestick? I found that using 5 ghz on my Firestick causes interference issues with my internet modem/router. I use the 2.4 ghz connection with the Firestick and it doesn't causes problems with my other devices.
(edited)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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melvinstribling
New Member
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3 Messages
2 years ago
Direct stream is still down. Customer support is useless
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lhulax26
New Member
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2 Messages
2 years ago
In Connecticut as well using GoNetspeed. I'm running into same issue. But my firestick and pc are hardwired ethernet so can't be just Wi-Fi. And when trying to sign in on webpage it errors out as well. I've used both chrome and edge browsers. On/off vpn's. Only sign in I've been able to do is this forum!
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bcbsncjlj
ACE - Expert
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6.4K Messages
2 years ago
Working fine here with me. Service is not down. May be regional but not everywhere.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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mandianddan
New Member
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1 Message
2 years ago
Down here in UT, but only on the TV with fire stick. Working on the DIRECTV box and Roku. Getting care code 600. Uninstall/reinstall did not resolve
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chrissied
New Member
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1 Message
2 years ago
Mandianddan: MIne is doing the same here in Kansas
(edited)
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ABath12
New Member
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3 Messages
2 years ago
This is Fing ridiculous.... 3 days of entering our username and password only to get the same Code 600. My pregnant wife is about to go nuclear because the customer service people aren't helpful. We honestly believe that Direct TV Streaming isn't trying to fix the problem....
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bcbsncjlj
ACE - Expert
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6.4K Messages
2 years ago
Suggest you contact support and demand credit for no service. You should not be charged for a product that is not useable. They has offered credit in the past.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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melvinstribling
New Member
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3 Messages
2 years ago
going on 3 full days. Still dont know what the problem is. I can turn wifi off on my phone and can connect and stream without any problem. Turn wifi back on and when I click on sign in the log in page will not load. On the TV direct stream will not load, times out and gives Care Code 600. Have done all the rebooting and powering off several times.
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stefsull
New Member
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15 Messages
2 years ago
Yes, we're in the same boat with all of you. We have a Firestick and this has been going on since Saturday morning. Support says it should be resolved by Wednesday (once they finally admitted it was a problem). This is unacceptable.
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jflynnpa
New Member
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1 Message
2 years ago
Not just fire sticks either. I'm on Apple TV app and oddly it works on two TVs but not on one which is blocked authenticating. Didn't initially work on any and removed app from one appleTV then reloaded the app and that is the one that won't connect.
Tried same on safari, chrome, etc from laptop and fails due to authentication server at this address not responding:
https://oidc.idp.clogin.att.com/mga/sps/oauth/oauth20/authorize?
Devices that are already authenticated before the server became unreachable seem to work still but those needing to authenticate fail with Code 600 on app and unreachable via web.
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