New Member
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3 Messages
Direct TV Stream and Amazon Firestick HD
About every other time we open the DirectTV Stream app through the Firestick HD, we get a message "something went wrong, try again later". We have to reboot the firestick by unplugging it. Then the app opens. This only happens with the DirectTV Stream app. All other apps on the firestick HD work well. Once we get the DirectTV Steam app open, it works well. But then another day, we have to reboot again. Have tried reloading the DirectTV Stream app. Went to settings and cleared the memory. Sent the Firestick HD back and got another. None of these fixes worked. Interestingly, on another TV, with a non-HD firestick, we have not run into this issue. Anyone have any ideas to help?
detuch254
ACE - New Member
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5.2K Messages
2 years ago
It could very well be a poor connection where that Fire Stick is. Can you try running a speed test on (speedtest.net) using the Amazon Fire Stick browser ‘Silk’? Report back the upload and download speeds.
Also, you can try swapping the two Fire Sticks. Put the non-HD Fire Stick (I think you are referring to Fire Stick Lite) in the room with the troublesome Fire Stick and the troublesome Fire Stick in the room where the non-HD Fire Stick (probably Fire Stick Lite) is. Report if there are any issues and on what devices.
(edited)
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ScherIN
New Member
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3 Messages
2 years ago
Have run the speed test - close to 100mbps download speed. Have 3 different wifi networks in this house. Same issue no matter which one I am using. The other firestick is an older non-HD version. I can put it back on the main tv and see if it still works. It was on this tv until Amazon gave me an offer to upgrade to the HD stick
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DIRECTVhelp
Community Support
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21.2K Messages
2 years ago
Hello @ScherIN, we want to help you enjoy your favorite programming in the best way.
Let's meet in a Direct Message to take a closer look at your service in your Amazon Firestick HD. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
John, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.3K Messages
2 years ago
Did you used to have Dtv Satellite and use the same login credentials? Have you recently changed zip code or travelled/used Dtv Stream?
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ScherIN
New Member
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3 Messages
2 years ago
No Went to Direct TV Stream from u-Verse
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Ludwick577
ACE - New Member
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3.3K Messages
2 years ago
Is your billing zip code up to date with Dtv Stream? It has to match your IP location
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