New Member
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4 Messages
Directv Stream Device C71KW-400 connected to Vizio P75-F1....HDR switch is off
My Vizio supports HDR but after selecting the top resolution choice (3840x2160p 60 Hz "Recommended" in the directv device setup the HDR switch is off and cannot be changed.
DIRECTVhelp
Community Support
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255K Messages
2 years ago
Ralphie, thank you for getting in touch with us. The device you're reporting issues with figures is a Mini-Genie in our system. However, you're letting us know it is a Stream issue. Could you provide us with more details?
Claudia, DIRECTV Community Specialist
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lou_do
ACE - New Member
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637 Messages
2 years ago
Check your Vizio TV menu and see if your HDR is turned on. I understand some Visio TVs have the switch and others don't.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Ludwick577
ACE - New Member
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3.5K Messages
2 years ago
Yah I have to turn the HDR on with my Samsung TV to enable HDR on my Dtv Stream box. Samsung calls is "input signal plus"
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Ralphie1234
New Member
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4 Messages
2 years ago
Thanks for the responses. Vizio P75-F1 sets its HDR support by each HDMI input channel. Mine is set to support HDR on HDMI-5 where I have the Directv Stream device (C71KW-400) plugged. In setup mode to identify my television for the stream device I am given only a list of video resolution levels. My Vizio's refresh rate is 100Hz / 120Hz which are not available in the stream device setup (60Hz or less). Device setup screen says my TV doesn't support HDR.....It certainly does support HDR....
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Ralphie1234
New Member
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4 Messages
2 years ago
I am using this device for Directv Stream service...not satellite service. I don't know what a "Mini-Genie" is as I purchased this on eBay where it is listed as a Directv Stream device.
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