Gemini Air audio surround issues, big zero

Hi there. We're sorry you're having issues connecting your speakers to the Gemini Air device. Please visit Troubleshoot DIRECTV sound and picture issues | DIRECTV Support for quick fixes. Let us know if it helps! John, DIRECTV Community Specialist

Yes, of course Ive tried all of that. No luck

Thanks for troubleshooting the issue, and we apologize for the trouble. Let's meet in DM for further assistance. DIRECTV is here to help. John, DIRECTV Community Specialist

So for more context while waiting for the next higher tier support to contact me, my Chromecast with the DTV stream app works just fine, it is direct into the AVR via HDMI. As does the DTV stream app on my Samsung TV, which is connected via eARC to the AVR. 

Thanks for sharing that information. Our team is still investigating this issue. We appreciate your patience. Carryl, DIRECTV Community Specialist

Hello Moodysj, and Direct help,

Did you ever get this issue resolved, I am running into the same problem, Gemini air plugged into Denon receiver, out to LG tv.I can only get a pcm signal, even though I have went into settings and enabled Dolby digital. I also have a roku plugged in, and it gets dolby digital with no problems. Just thought you may have some tips on receiving Dolby digital, and not pcm.

Thanks Joe

No, I am still waiting on resolution 

Hi, @Moodysj. We apologize for the delay. Our team is still investigating and looking into this. DIRECTV appreciates your understanding. Rizza, DIRECTV Community Specialist

Joejoetime, when you use the info button on the AVR remote, is the input signal 2.0 channel PCM (also in Setup, under General - Information - Audio)? Also are the only sound modes available to select: Stereo, Dolby Surround, and Multi Ch Stereo?

Hi Moody, when I go into setup, general, audio on the denon , it says sound mode is Dolby surround, input signal is PCM, format is 3/2/.1, sample rate is 48khz. When I hit the info button it says signal is PCM, sound is Dolby surround. When I go t the roku which I have plugged into the dvd/bluesray HDMI on the denon and then hit the info button it says sound is Dolby digital, signal is Dolby digital. In the setup menu it says Dolby digital. In the Gemini air menu settings, system, device preferences, display &sounds system sounds is on, advanced sound setting is set to automatic-use device reported formats. Back to device preferences, audio Dolby audio is on. In display &sound advanced you can choose Dolby atmos  w/Dolby digital plus, Dolby digital, and Dolby digital plus. I have Dolby digital and Dolby digital plus checked, I do not have atmos. On the front panel of the denon when going through the Gemini air it says surround cbl. When I go through the roku, the front panel says Dolby digital. Sorry for the long post, hope this helps this get resolved.

Joejoetime, which model of Denon do you have? When you press and hold a sound mode button on the AVR remote ("movie" for example) for a few seconds, which sound modes are displayed on the screen for selection? This is only for the Gemini Air as the active input

Hi Moody, the selections I have when pressing movie on the denon remote through the Gemini air are surround cable, multi channel stereo, and stereo. I have the denon AVR X1300W, but I have a new AVR X3800 on the way

Good morning,

Wondering if there are any updates, or suggestions to fix this Dolby digital issue, new Denon X3800 arriving soon, and would love to figure this out.

Thank You,

Joe

Joejoetime, I bought a Denon X4800 to replace my 2113 and the behavior is the same before and after. Maybe you will have better luck

A workaround I have found is to install the DirecTV Stream app on a separate Chromecast pendant. But the picture quality is not as good and the interface is terrible. But the sound quality is great. I also installed the DTV app on my TV, same results as the Chromecast