7 Messages
Gemini remote won’t turn off Samsung tv
Hello. I have a Samsung tv, model LT24E310ND/ZA and a Stream module. When I turn off the tv with the Gemini remote, the programming goes away then I get a ‘input not found’ message on the tv. So the Steam module is off but the tv is still on. I’ve reprogrammed the Gemini remote many times without success. Would an updated remote help with this?
DIRECTVhelp
Community Support
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255K Messages
7 months ago
Hi, @bwloveless. Old and new remote share the same functions to turn off and on the receiver and TV at the same time. Please follow these steps on your device to manually select the right TV model:
Choose Settings and then System.
Select Remote & Devices, then Program Your Remote.
Choose the TV manufacturer you want to add.
Follow the prompts to finish up.
You may also try to reset your Gemini remote and pair it using the "Manual" method. Please let us know how it goes.
- Jayson, DIRECTV Community Specialist
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bwloveless
7 Messages
7 months ago
I’ve reprogrammed the remote by both brand and model number several times with no success!
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DIRECTVhelp
Community Support
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255K Messages
7 months ago
Thank you for trying that option. Lets factory reset the remote control. Please follow the steps below:
1. Press and hold the Home and Exit keys simultaneously, until the LEDs on both sides display red.
2. Press 981 on the remote control.
3. The LEDs will turn Off and then blink blue 3 times on both sides.
- Jayson, DIRECTV Community Specialist
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bwloveless
7 Messages
7 months ago
Hello Jayson. Did the remote reset per your instructions. Then paired it per the prom with the FF and REW keys. Not successful sorry to say.
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DIRECTVhelp
Community Support
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255K Messages
7 months ago
We really appreciate you doing those steps. We'll send you a DM to further assist you with troubleshooting the issue on your Gemini remote.
- Jayson, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.5K Messages
7 months ago
So you did the remote programming to your tv using the "manual" option? Try using the "standard" method
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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bwloveless
7 Messages
7 months ago
I have programmed it with both manual and standard. No luck …
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bwloveless
7 Messages
7 months ago
Anyone there?
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Ludwick577
ACE - New Member
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3.5K Messages
7 months ago
Is "power off devices" turned on under remote/device in settings?
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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bwloveless
7 Messages
7 months ago
It is turned on.
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DIRECTVhelp
Community Support
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255K Messages
7 months ago
Hi there. Are you still experiencing the issue with your Gemini Air remote not controlling your TV? Sophie, DIRECTV Community Specialist
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bwloveless
7 Messages
7 months ago
Yes I am. Seem to have tried everything over and over.
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Ludwick577
ACE - New Member
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3.5K Messages
7 months ago
Do you have HDMI CEC (it's called Anynet on some Samsung tv's) turned off? On the box---and tv
(edited)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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DIRECTVhelp
Community Support
•
255K Messages
7 months ago
We're sorry that the troubleshooting didn't help in programming your Gemini remote to your TV. We'll send you a DM to further investigate and help you resolve issue. Sophie, DIRECTV Community Specialist
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