Installed an LG TV

Hi Dllj19, we want you to enjoy of an excellent service with your receivers. Please check the next link for more details on how to troubleshoot the DIRECTV box https://www.directv.com/support/article/000072870 Don't hesitate to contact us on our social media for detailed assistance. Michael, DIRECTV Community Specialist

Do you have DirecTV or DIRECTV STREAM?

(DirecTV is service by satellite so rebooting your Gateway/router for internet would not be related).

Stream

Direct TV Stream

Hello, Dllj19. I've sent you a PM to discuss this further and walk you through how to fix it. Shandon, DIRECTV Community Specialist

@Dllj19 

I've moved your thread to the DIRECTV STREAM forum for proper visibility.

If it's the DirecTV Stream box, the  red light means poor signal strength or no internet connection. If you are using Wi-Fi, try hooking up an Ethernet cable.

I spoke with a tech on 9/25,I was on the phone for two hours connecting my LG to the box.

The tech said I needed a new remote because my volume on the tv would not pair with the direct tv remote. I received the new remote which will not pair for volume only.

This morning we turned on the tv and the Box is not turning green, the remote keeps blinking blue.

Appreciate any help.

We want to gather more details about the issue you are experiencing and work together to resolve this. We are here to help you enjoy your service to its fullest. Please check your DMs to get started. Thank you for reaching out to us. Johan, DIRECTV Social Media Specialist.