Tutor
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9 Messages
iPhone and iPad - app rejects valid sign in credentials
For the past 24 hours since subscribing to Directv Stream and downloading/reinstalling/etc. the app, I cannot sign in on my two iPhone 12s and iPads. See screenshot below.
Has anyone else experienced this, and are there any definite solutions? Password changes solve nothing. I was on the phone for almost 3 hours yesterday, and 5-6 DTV reps failed to rectify. Able to sign in just fine on Apple TV and Amazon Fire devices.
bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Are you using Apple's Single Sign-On option? Try deleting the provider and then try again. In the past this has been a problem.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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iskowitz
Tutor
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9 Messages
3 years ago
Thanks. Yes, I’ve deleted providers. Not working.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
This error code usually appears when the credentials do not match. We want to make sure you're using the correct information related to your account.
1. On the Sign in to DIRECTV page, select Forgot email or user ID?
2. Enter your email address or account number.
3. Select Continue.
4. We’ll send your user ID to the email address on file.
Also, you will need to reset your online password to complete this process.
Pro Tip: Please, clear cookies and caches of the apps that you are using prior trying to login again.
Vanesa, DIRECTV Community Specialist
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iskowitz
Tutor
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9 Messages
3 years ago
Vanessa, there’s nothing wrong with my sign-in credentials. They work perfectly in the app on other devices. I tried your suggestion repeatedly yesterday without success.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
I appreciate the information you have provided. Here's a different method we can try to sign in which is directly from your settings:
First, change the TV provider if you're already signed in to a different one:
1. Open Settings.
2. Scroll down and tap TV Provider.
3. Tap Sign Out or Remove TV Provider.
Then, sign in to DIRECTV STREAM on your device:
1. Return to Settings, then tap TV Provider.
2. Search for and choose DIRECTV STREAM.
3. Enter your user ID and password, and tap Sign In.
Sophia, DIRECTV Community Specialist
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iskowitz
Tutor
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9 Messages
3 years ago
As soon as my Directv satellite service was cancelled as scheduled today, the iPhone app allowed me to sign in!
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
That's great news! I'm glad to hear that the app is now working correctly. Please don't hesitate to contact us back if you need further assistance. We're happy to help. Thank you for contacting DIRECTV Forums.
Sophia, DIRECTV Community Specialist
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