1 Message
New to directTV
I signed up for direct tv with rep over phone. I was not aware that there were options for type of equipment or certain equipment needed for certain tv. Received equipment and hooked up 2 tvs. 3rd tv does not recognizing directv or anything when I connect to hdmi port. Finally getting around to calling about service for 3 tv (about 8 weeks out). I specifically asked service rep several times if smart tv is needed in order for service to work and was advised no. Was given option to call geek squad at my expense (Directtv would provide me the number) or she is sure I can find someone to help me and rep would call me back in 2 hrs after "they" got hdmi plug-in to work. This is BAD service. I think smart tv is needed and am frustrated that this info wasn't upfront. When I signed up I was asked if tv's were newer. I was NOT dvised that smart tv is required. Is there a way to avoid buying new tv? The one I have worked fine with dish service.
bcbsncjlj
ACE - Expert
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6.2K Messages
6 months ago
Smart TV is not required. The service works with all TV's with any supported streaming device. An external streaming device is preferred over using the dedicated app that is supplied with supported Smart TVs. Be aware that not all Smart TVs are supported. If the app does not come with your TV or is not available to download, then it is not supported.
What do you mean that DirecTV is not recognized when connected to the HDMI port? Is your TV pointing to the correct port?
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Juniper
ACE - Expert
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22.6K Messages
6 months ago
@Talbot
Smart TV are NEVER required with any TV service. All those are for is if you want to download an app directly to the TV itself without using a box in the first place. That is not suggested as TV apps (at least for anything under the DirecTV brand) are sub-standard.
You don't even need an HD TV, though it is preferred. Older TVs that don't have HDMI would need an adapter.
So what exactly happens when you connect the DirecTV box to the TV? Symptoms, error message, etc? What model is that "smart" TV? Have you checked for any software/firmware updates for it? What rating is that HDMI cable? Have you verified you are tuned to the correct HDMI port in the fist place? Also make sure you are not using a "smart" power strip as historically those cause issues with DirecTV and DIRECTV STREAM equipment.
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Tiger593
ACE - New Member
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1.5K Messages
6 months ago
Did you sign up for streaming through Directv, or Directv Satellite service?
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