Contributor
•
1 Message
'Not Connected to Home Network' -- have not changed location
I am running Directv Stream off of Roku sticks on multiple tv's in my house.
I am again no longer allowed to have more than 2 tv's connected and the Directv Stream app says that I am not connected to my home network. I have previously 'set new home location' which fixed the issue for a short time, but again I am not connected.
I have not changed location. I know that the stream limit outside the home location is the 2 tv's (and a device) but I am still in the same location so I should be allowed more tv's to connect.
We have had multiple short power outages (which I am guessing is the issue) and they occur regularly in our area. Simply reseting the location will not be a long term fix. As mentioned above I have previously reset the home location and it fixed the issue for a short time, but before I reach the maximum # of resets and want to resolve the issue in case there are actual issues (i.e change internet provider) I should/would need to reset the home location for.
DIRECTVhelp
Community Support
•
255K Messages
3 years ago
Hello @Mazter , we want to help with your home connection set up, so you are able to enjoy your programming in multiple TVs.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)
Ximena, DIRECTV Community Specialist
0
0
mike770
New Member
•
3 Messages
3 years ago
I am having the same exact problem with my Roku box. Is there solution?
0
0
DIRECTVhelp
Community Support
•
255K Messages
3 years ago
Hello Mike770, Let's figure this out.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)
Johnatan, DIRECTV Community Specialist
0
0
mike770
New Member
•
3 Messages
3 years ago
Sorry but I am not seeing the chat icon next to the bell icon.
0
0
mike770
New Member
•
3 Messages
3 years ago
Found it.
0
0
theno1dew
New Member
•
5 Messages
3 years ago
I have this same problem - i have called customer service 3 times already and it’s NEVER resolved! I have 3 direct tv stream boxes but NONE of them are connected to my home location - therefore we can only watch on 2 TVs in my home. The first time CS said the home was connected to an address we had never heard of? I got this fixed but apparently the Home location has been reset again and has now reached the max number of times (4) and says I cannot reset our home devices to my home location until 2/2023!! The second call to CS they said this is a known bug??? Then they sent a new box to replace the current one? Which is CRAZY because this is not a device box problem - it is a DirectTv program problem. If A customer is paying for 3 boxes in their home - they should be able to watch 3 TVs in the home anytime they want. This whole MESS is so rediculous and frustrating. We are fed up and ready to search for a new TV provider that will provide what the customer is paying for. CUSTOMERS should at least be warned up front instead of getting blindsided by these “known” problems.
0
DIRECTVhelp
Community Support
•
255K Messages
3 years ago
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)
John, DIRECTV Community Specialist
0
0
Oberturn
New Member
•
2 Messages
3 years ago
I have the same issue. Have talked to tech services multiple times. No luck. I even made sure my router had the location correct. It will sporadically start working like this weekend for a few hours. I’ve used up all my resets months ago. We can’t watch dstream on more than 2 TVs at home wit firesticks. So frustrating about to unsubscribe.
0
0
Oberturn
New Member
•
2 Messages
3 years ago
Mike770 were you able to get this resolved?
0
0
DIRECTVhelp
Community Support
•
255K Messages
3 years ago
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)
John, DIRECTV Comunnity Specialist
0
0
zgregor
New Member
•
2 Messages
3 years ago
I'm having this issue right now on two TVs in my house. Been having to airplay from my phone DireTV stream app very frustrating and unnecessary.
0
0
zgregor
New Member
•
2 Messages
3 years ago
One tv is an Apple TV and the other is Directv stream box . The router is as in the open as possible . Mounted on the wall in the middle of the house behind the living room tv.
0
0
Ludwick577
ACE - New Member
•
3.5K Messages
3 years ago
Peter was bored at 1 am. He's responding to threads with accepted solutions and sending them to the top of the threads list. lol
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
cmerly
New Member
•
1 Message
3 years ago
Can you tell me what the outcome is of your DM session with DIRECTV Stream staff? Everyone after you that said they had the same issue were also invited to a DM by several different staff, and there’s no information on resolutions for others. .
Thank you!
0
0
ancienttvfan
New Member
•
5 Messages
3 years ago
We are experiencing the same problem with several TV's in the home but only able to stream to two at a time unless we "reset" the home network. As others have mentioned, resetting the network is a temporary fix that only works for so long until... "Surprise ! You can only stream to 2 TV's again !". Tech support insists there is no solution other than the 4 resets per year, and there is no one we can talk to about it. We'd like to stay with Directv Stream but we are being forced to look for another TV provider who will provide consistent support for more than 2 TV's in the home.
0
0